Senior Professional Services Consultant
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Job Description
Professional Services Consultant leading complex customer onboarding and rollouts for Wrike’s collaborative work management platform. Supporting sales, advising customers, and influencing product improvements.
Responsibilities:
- Lead individual customer engagements and participate in or lead larger global customer rollouts
- Drive end-to-end customer onboarding, including Discovery, Design, Configuration, Rollout, and Adoption Monitoring
- Support the sales team with complex scoping requirements and present the value of Wrike and its professional services offerings
- Track and maintain accurate client records and key milestones using Wrike, Salesforce, and other systems
- Manage successful completion of customer engagements while achieving critical success metrics
- Advocate for customers and assist in prioritizing new product features
- Collaborate with Product and internal stakeholders to identify short-term solutions and influence Wrike’s product roadmap
- Ensure smooth hand-offs before and after engagements with internal cross-functional teams
- Mentor junior Wrike team members
Requirements:
- 8+ years in project management, consulting and customer facing roles
- Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
- Ability to understand complex customer processes and needs and define clear implementation goals
- Extensive understanding of change management principles
- Thorough expertise in one industry or critical customer segment such as Marketing/Creative, IT, Professional Services, or PMO
- Ability to participate in technical discussions and present complex digital transformation options and strategies
- Ability to collaborate cross-functionally with Sales on account plans
- Excellent verbal, presentation, and written communication skills
- Effective communication with executive stakeholders
- Ability to manage difficult audiences and complex client relationships
- Knowledge of industry best practices and ability to provide thought leadership
- Strong accountability, ownership, organization, and time management skills
- Extensive consulting skill set and customer-centric approach
- Ability and willingness to travel up to 75% of the time to client sites across the Americas
- Relevant Master’s degree (MBA or similar) is a stand-out qualification
- Experience working in a SaaS environment is a stand-out qualification
- Ability to position Wrike into an existing integrated ecosystem is a stand-out qualification
Benefits:
- Medical, dental, and employer-paid vision insurance
- Life insurance
- Employer-paid short- and long-term disability
- 401(k) plan with employer match
- FSA/HSA benefits
- 18 weeks of leave for birth mothers
- 4 weeks of leave for non-birth parents
- Wrike Employee Resource Communities (WERC)
- Flexible time off (FTO) policy
- $500 Working-from-Home stipend
- 11 paid holidays
- 2 volunteer days
- 25% bonus on top of base salary
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