Senior Project Manager
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Job Description
Sr. Project Manager responsible for delivering complex technology projects for Broadridge's Customer Communications Onboarding PMO. Collaborating with internal teams and managing client expectations effectively.
Responsibilities:
- Monitor projects across top a Tier Client with focus on providing insights and direction to internal teams for successful completion of the projects
- Develop and update project plans, resolve project and resource conflicts, facilitate solutions across department boundaries, track and communicate progress of multiple concurrent projects and drive a sense of urgency and commitment across all projects
- Work closely and seamlessly with multiple teams including Product, Technology, Implementations, Business and Senior Management
- Work with the BR Customer Communications Onboarding PMO through the project lifecycle, ensuring process adherence and the use of established Broadridge templates and tools for client projects
- Interface with client and Broadridge resources to manage client expectations by effectively facilitating, tracking, and reporting status
- Interface with key stakeholders to ensure timely execution and completion of deliverables to and by clients, vendors and internal resources
- Assess risk to timeline, budget, customer satisfaction, and manage impact of changes to project scope
- Identify project bottlenecks, risks, and opportunities, provide analysis and recommendations on progress of projects and serve as the escalation point for senior management related to project specific issues
- Devise and oversee reporting tools to track and trend project KPIs
Requirements:
- Bachelor's degree or equivalent training and experience
- 8+ years of progressive project management experience
- Experienced in client implementations/conversions
- Possesses strong ability to understand and communicate issues
- Demonstrated ability to thrive in a fast-paced dynamic environment
- Outstanding team leadership and cross-functional team management skills
- Excellent verbal and written presentation skills and the ability to interact with all levels in the organization
- Strong organizational/conflict resolution skills with a polished and professional presence
- An energetic, positive, and innovative attitude, working as a true team player and facilitator to bring their project to a successful delivery
- Strong working knowledge of MS Project or similar Project Management tools (Smartsheet preferred)
- Experience working with Waterfall, Agile and Hybrid teams as a Project Manager and a strong understanding of the Agile development process
- Ability to analyze and document business and technical processes and workflows
- Prior experience of working with offshore and onshore teams.
Benefits:
- Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
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