Project Manager
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Job Description
Project Manager leading complex digital engagements for Phase2, a leading digital agency focused on customer experience. Owning client relationships and driving long-term impactful outcomes.
Responsibilities:
- Own multi-workstream engagements end-to-end, ensuring delivery stays aligned with client goals, expected outcomes, and organizational standards.
- Set direction by translating client objectives into structured plans, decision frameworks, and actionable priorities.
- Drive outcomes and client value with an emphasis on rapid time to value, using practical delivery discipline and AI-enabled approaches to accelerate insight, execution, and impact.
- Lead the client relationship with confidence and clarity, ensuring expectations are understood, risks and mitigations are discussed early, and decisions continue moving forward.
- Direct cross-functional teams by establishing clear and outcome-aligned workflows, communication patterns, and accountability across all contributors.
- Take ownership of engagement financials, including scope, forecasting, staffing, and margin performance, adjusting plans as conditions shift.
- Own and evolve the engagement roadmap and delivery approach ensuring work is sequenced to drive momentum, demonstrate value early, and unlock what’s next.
- Embed AI tools into engagement workflows to strengthen planning, insight generation, communication, and decision support—setting expectations for how teams use AI to improve clarity, efficiency, and quality of work.
- Provide grounded recommendations that help clients evaluate tradeoffs, understand implications, and make informed decisions.
- Identify risks early, lead mitigation efforts, and ensure issues are resolved with clarity and speed.
- Recognize and shape opportunities that arise naturally from delivery insight, client context, or emerging needs.
- Support the creation of proposals, estimates, and scopes that reflect realistic delivery plans and forward-looking client priorities.
Requirements:
- Significant experience owning complex digital engagements and leading senior client relationships.
- A strong instinct for bringing order to complexity—setting direction, aligning teams, and maintaining steady progress across multiple workstreams.
- Demonstrated ability to solve problems creatively and constructively, balancing constraints across scope, budget, timelines, and team capacity without compromising outcomes.
- Clear and confident communication skills, with the ability to lead client discussions, present recommendations, and guide decisions.
- Deep understanding of digital platforms, product development lifecycles, and modern delivery practices.
- Demonstrated ability to embed AI in daily workflows and deliverables—using it to accelerate analysis, sharpen communication, synthesize information, and elevate the overall quality of engagement leadership.
- Experience guiding teams in responsible, effective AI use, ensuring it enhances outcomes, improves speed and structure, and supports stronger decision-making.
- A track record of identifying meaningful opportunities rooted in client strategy, delivery insight, or future potential.
- Agency or consultancy experience preferred.
Benefits:
- A competitive compensation package that considers various factors.
- A comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, and supplemental insurance.
- Our fun and interactive wellness program offers rewards for participation.
- A 401(k) with a 3% employer contribution–no match required and 100% vested after just 90 days.
- You’ll start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year.
- Vacation and personal time increase with your tenure, recognizing your continued contributions.
- Up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave, based on your tenure.
- This includes support for adoption and foster placement, along with the option to extend time off through additional unpaid leave.
- Inclusive fertility, adoption, and surrogacy benefits through Kindbody, along with virtual health coaching and care navigation.
- A $500 stipend to personalize and equip your home workspace for success.
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