Senior Salesforce Administrator
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Job Description
Senior Salesforce Administrator enhancing and scaling Salesforce solutions at Centivo. Collaborating with cross-functional teams to improve process efficiency and data quality.
Responsibilities:
- Own the day-to-day administration of Salesforce, including user setup, permissions, objects, page layouts, and system configurations.
- Build, maintain, and optimize complex Flows, validation rules, and other automation within Salesforce.
- Troubleshoot and resolve system issues, including identifying and debugging automation conflicts.
- Support enhancements to business processes using Salesforce as a core system of record.
- Translate business requirements into scalable Salesforce solutions that support operational efficiency and business goals.
- Improve workflows across lead management, pipeline management, renewals, customer lifecycle, and other operational processes.
- Identify process inefficiencies and recommend scalable improvements.
- Ensure data accuracy and consistency to support reporting, forecasting, and business decision-making.
- Support executive-level reporting needs through accurate, timely, and actionable Salesforce reporting.
- Support lead flow, data enrichment, and deduplication processes across integrated systems.
Requirements:
- Strong experience administering and optimizing Salesforce in a complex business environment.
- Strong experience building and maintaining complex Flows, reports, and data models.
- Experience supporting cross-functional teams such as Sales, Marketing, Client Success, and Finance within Salesforce.
- Experience with HubSpot–Salesforce integrations.
- Strong understanding of lead lifecycle management.
- Comfortable leveraging AI tools and staying current with emerging technologies to improve efficiency, problem-solving, and overall ways of working.
- High School diploma or GED required, Associate or Bachelor’s degree preferred.
- Minimum of three (3) years of experience in a claim examiner or quality assurance role with a healthcare company, meeting production and quality goals/standards.
- Detailed knowledge of relevant systems and proven understanding of processing principles, techniques, and guidelines.
- Proficient experience in MS Word, Excel, Outlook, and PowerPoint.
- Experience with a highly automated and integrated claim adjudication system.
Benefits:
- Offers Equity
- Offers Bonus
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