Senior SNOW Administrator
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Job Description
Lead administration of ServiceNow ecosystem with a focus on technical governance and security compliance. Seeking a specialist with 10+ years of experience in Domain Separated environments.
Responsibilities:
- Lead the technical administration and governance of ServiceNow ecosystem
- Manage and maintain the health of a complex, domain-separated ServiceNow instance
- Architect and audit ACL rules and configurations focused on data security
- Partner with diverse departments to interpret business needs and build customized workflows
- Oversee the onboarding and offboarding technical processes for companies and end users
- Lead the customization and implementation of core ITIL modules
- Support software engineering with design, development, and implementation of API and email integrations
- Design and implement SLA workflows
- Create and maintain UI Actions and Business Rules
- Configure and manage the Now Assist Admin Console to oversee AI skill usage
- Use the Now Assist Skill Kit to customize and refine AI prompts
- Enhance self-service by configuring AI Search and Generative AI-powered Virtual Agents
- Maintain and optimize machine learning models for automated ticket categorization
- Collaborate with data owners to ensure high-quality data in the CMDB and Knowledge Base
Requirements:
- 10+ years of experience in ServiceNow Administration
- Expert-level knowledge of JavaScript (GlideSystem, GlideRecord), HTML, and CSS as they relate to ServiceNow workflows
- Deep technical understanding of domain hierarchy, data visibility, and process separation
- Proven track record of managing complex security requirements and passing compliance audits (HIPAA, SOX, etc.)
- Experience with supporting REST/SOAP APIs, IntegrationHub, and advanced Inbound Email Action scripting
- Strong understanding of ITIL v4 concepts (certification is a plus)
- Ability to translate "business-speak" into technical requirements and communicate effectively with stakeholders at all levels
- Experience navigating the compliance nuances of the Financial or Medical sectors is highly desirable
Benefits:
- flexible work arrangements
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