Senior Software Engineer, Full Stack
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Job Description
Software Engineer building AI powered applications on Genesys Cloud. Shape customer experiences by delivering solutions that handle operational challenges with AI.
Responsibilities:
- Own end to end delivery of AI driven features, from problem framing through design, development, deployment, and continuous iteration in production
- Design and build agentic systems that plan, reason, and act using tools and APIs, improving reliability, safety, and observability of LLM powered applications
- Develop full stack solutions across React and TypeScript frontends, backend services, and LLM integration layers to deliver cohesive user and system experiences
- Translate ambiguous customer problems into scalable product solutions by partnering with product, solution consultants, and enterprise stakeholders
- Build and enhance evaluation frameworks that measure quality, cost, latency, and robustness of AI systems under real world conditions
- Drive experimentation cycles by rapidly prototyping, testing hypotheses, and iterating based on measurable outcomes
Requirements:
- Approximately 5 or more years of professional software engineering experience, or equivalent demonstrated through shipped products
- Strong full stack development foundation across frontend, backend, and API design using TypeScript or JavaScript and one of Java, Python, or Node
- Hands on experience building with large language models, including tool calling, structured outputs, retrieval augmented generation, and evaluation techniques
- Familiarity with agentic system design, including multi step reasoning, autonomous tool usage, planning structures, and associated failure modes
- Experience deploying and operating services in AWS environments, with working knowledge of services such as Lambda, ECS, Fargate, or similar
- Demonstrated ownership mindset with the ability to self-direct, execute, and deliver results in ambiguous environments.
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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