Senior Software Engineer

Posted 8hrs ago

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Job Description

Senior Software Engineer building BigPanda’s generative AI platform for enterprise IT Operations. Shipping agentic automation, incident response, workflow, and operational intelligence capabilities.

Responsibilities:

  • Design, build, and ship AI-powered product capabilities across the Biggy platform
  • Own features end to end, from understanding customer problems and shaping solutions through technical decisions, implementation, validation, launch, issue response, and iteration
  • Build production-grade backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms
  • Architect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and enterprise data
  • Use Cursor, Claude Code, and similar AI coding platforms in the development workflow
  • Write prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences
  • Conduct customer discovery and build relationships with customers, GTM, product, and engineering teams
  • Translate high-value customer problems into product capabilities
  • Make tradeoffs among speed, quality, reliability, cost, latency, scalability, and customer impact
  • Respond rapidly and transparently to bugs, regressions, and customer-impacting issues
  • Collaborate through paired development, design discussions, code reviews, debugging, and technical debate
  • Contribute to internal tools and processes and raise team standards for velocity, judgment, ownership, and customer-focused execution

Requirements:

  • Strong software engineering fundamentals across backend, full-stack, distributed systems, APIs, or product engineering
  • Hands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies
  • High agency and ability to make forward progress independently
  • Extreme ownership of outcomes, customer impact, reliability, and follow-through
  • Ability to ship, learn, and iterate quickly while maintaining sound engineering judgment
  • Customer curiosity and comfort using customer feedback to shape priorities
  • Product judgment focused on meaningful customer value
  • Strong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis
  • High proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms
  • Ability to architect and build safe enterprise agent systems that reason, retrieve context, call tools, execute actions, and handle errors
  • Ability to challenge ideas directly while remaining considerate and collaborative
  • Comfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles
  • Excitement about applying AI to real enterprise IT Operations problems
  • Visa sponsorship is not available for this position

Benefits:

  • Competitive equity
  • Remote-first environment
  • Unlimited PTO
  • Twelve (12) paid holidays throughout the year
  • Comprehensive health benefits
  • Financial assistance for fertility, adoption, and surrogacy expenses
  • Up to eighteen (18) weeks of fully paid leave for birthing parents
  • Up to twelve (12) weeks of fully paid leave for non-birthing parents
  • Financial planning services
  • Employee learning & development budget
  • Values-based recognition (quarterly and annually)
  • Social community & ERG programs
  • Dog friendly office
  • Lunches provided in office
  • Flexible work environment
  • Work-from-home stipend
  • Values-based culture
  • Career development opportunities
  • Competitive cash compensation