Senior Software Maintenance Engineer
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Job Description
Software Maintenance Engineer providing technical assistance for Red Hat OpenShift. Collaborating with support teams to troubleshoot and resolve customer inquiries for a world-class experience.
Responsibilities:
- Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift via ticketing tool, by phone and using remote access tools
- Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA)
- Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
- Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
- Ability to multitask, prioritize, and work under pressure
- Document diagnostic steps and create reusable solutions for future incidents
- Be available to perform weekend shift duties on a rotational schedule when needed
- Contribute to regional or global initiatives or projects
Requirements:
- 5+ years of relevant professional experience in a technical support, systems engineering, or software maintenance role.
- Professional experience with configuring and troubleshooting OpenShift with all of its components such as logging, monitoring, networking, storage and Service Mesh
- Professional experience with container related technologies like docker, podman, LXC, cri-o, runc
- Experience with Linux Kernel
- Experience handling technical issues when escalated
- Experience with automation tools or scripting languages like Ansible, Bash, or Python
- Professional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing
- Proficient in Linux operation and administration
- Good written and verbal communication skills in English.
Benefits:
- Health insurance
- Flexible working hours
- Professional development opportunities
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