Senior Solution Consultant – FSI
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Job Description
Senior Solutions Consultant implementing Talkdesk’s AI-powered CXA and CCaaS software. Leading customer integrations, adoption, and strategic guidance across Professional Services.
Responsibilities:
- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers
- Provide guidance and hands-on support to internal teams, external partners, and customers during implementation of Talkdesk CXA and CCaaS products
- Drive post-implementation success and customer adoption through strategic guidance, best practices, and actionable recommendations
- Collaborate with Product and Support teams to address feature requests, resolve issues, and deliver customer-aligned updates
- Develop CXA-specific templates, playbooks, and best practices
- Act as a trusted advisor to stakeholders and provide long-term guidance on CXA strategy and success
- Provide a white-glove experience and drive implementation of CXA and CCaaS solutions aligned with customer strategic objectives
Requirements:
- Bachelor's degree in a technical field or significant professional experience in a technical role
- 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
- Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript
- Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems
- Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains
- Ability to communicate technical concepts to people of all backgrounds and skill levels
- Client management experience is highly valued
- Polished verbal and written communication skills and meticulous attention to detail
- Highly organized self-starter
- Ability to work cross-functionally in a fast-paced environment
- Fluency in written and spoken English
Benefits:
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program for exempt employees
- Accrual-based paid time off program for non-exempt employees
- 14 paid holidays each year
- Uncapped paid time off for exempt employees
- Accrual-based sick leave for non-exempt employees
- Long-term incentives in the form of equity may be available based on level and role
- Short-term incentives of bonus or commission may be available based on level and role
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