Senior Support Engineer – Enterprise
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Job Description
Client-facing Support Engineer providing technical support for Azure Virtual Desktop and related Microsoft cloud technologies. Collaborating with IT professionals to enhance their Nerdio platform experience.
Responsibilities:
- Guide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager.
- Collaborate with enterprise customers and MSP partners to assess requirements, validate infrastructure readiness, and ensure deployments are completed in line with best practices.
- Provide hands-on technical support for IT professionals and administrators across the full Nerdio platform.
- Ensure successful incident and problem resolution by responding to cases promptly and delivering clear, effective solutions.
- Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory to resolve complex issues.
Requirements:
- 2+ years in a technical support, systems administration, or cloud infrastructure role.
- Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered.
- Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration.
- Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration.
- Experience administering Windows Server environments; Linux familiarity is a plus.
- Proficiency in PowerShell for automation, scripting, and system configuration tasks.
- Strong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments.
- Excellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision.
- Strong documentation discipline—able to record cases, resolutions, and best practices to a high standard.
Benefits:
- Competitive Base and Incentive Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off, including your birthday off!
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