Senior Systems Administrator
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Job Description
Sr Systems Administrator supporting Ness Digital Engineering users with hardware, software, networking, and remote-access troubleshooting in Bangalore. Maintaining systems, tickets, upgrades, and technical documentation.
Responsibilities:
- Address user tickets for hardware, software, and networking issues
- Assist customers with installing applications and computer peripherals
- Provide technical support through on-site visits or remote-access systems
- Provide IT network and customer services to internal and external users
- Guide users with step-by-step instructions to resolve issues
- Customize desktop applications according to user and client needs
- Advise on software and hardware upgrades
- Maintain logs of job tickets and maintenance tasks
- Escalate unresolved issues to the next level of the support team
- Ensure client systems are functioning properly
- Create technical reports and manuals
- Keep up with current breakthroughs in computing technology and research reviews
Requirements:
- Knowledge of hardware, software, and networking support
- Experience assisting with application and computer peripheral installations
- Ability to provide technical support through on-site visits and remote-access systems
- Ability to support internal and external users
- Ability to create technical reports and manuals
- Knowledge of current computing technology and technology reviews
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