Senior Systems Analyst – Radiant, Cupid
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Job Description
Senior Epic analyst configuring, integrating, and supporting clinical healthcare applications for OhioHealth. Designing workflows, managing upgrades, testing systems, and training end users.
Responsibilities:
- Design, build, test, train, deploy, and support Epic applications
- Gather stakeholder requirements, map workflows, and design Epic configurations aligned with operational goals
- Create specifications, decision logs, design documents, and comprehensive system documentation
- Conduct gap analyses for upgrades, regulatory changes, and new initiatives
- Manage smaller system implementation and upgrade projects using waterfall or agile methodologies
- Mentor junior analysts and provide best-practice guidance
- Configure Epic records, master files, profiles, rules, security classes, and workflows
- Develop and execute unit, integrated, and UAT test plans; resolve defects and document test evidence
- Validate interfaces, printing, reporting, downstream workflows, and regression coverage
- Coordinate releases, environment moves, and downtime procedures
- Provide go-live and post-live hypercare and at-the-elbow support
- Manage service requests and incidents while meeting SLAs through triage and root-cause analysis
- Provide advanced support for Epic, Workday, Kronos, and other applications
- Collaborate with IT, clinical, interface, analytics, and operational teams on integrations, data management, reporting, and compliance
- Design and implement customized Epic training programs and oversee CareConnect curriculum governance
- Maintain training environments and communicate system releases and upgrades
- Manage end-user training requests and incidents and improve support processes
Requirements:
- Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related field
- In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment
- Minimum of 5-7 years of experience in system analysis and support within a healthcare environment
- Experience with Epic applications and healthcare workflows
- Strong requirements gathering, workflow design, and testing skills
- Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies
- Ability to communicate with clinical and operational stakeholders and managed service providers
- Proven track record managing complex projects and leading cross-functional teams
- For Application Training role: Epic Training Environment Build certified, 3+ years of experience, and 2 Epic Application Principal Trainer certifications
- For Application Build role: current Epic certification or proficiency in relevant modules
- For Application Build role: 3+ years of Epic build and configuration experience
- Experience with system integration, HL7, FHIR, and interface testing
- Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools
- Knowledge of healthcare regulations and compliance standards
- ITIL Foundation certification desired but not required
- Advanced degree in a related field is a plus
Benefits:
- Full-time schedule with 40 scheduled weekly hours
- Day shift
- Remote work eligible from Ohio
- Training and professional development opportunities
- Mentorship and guidance from experienced analysts
- Supportive, professional healthcare environment
- Great Place to Work Certified organization
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