Senior Systems Analyst
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Job Description
Senior Systems Analyst supporting Salesforce solutions for healthcare organization. Collaborating with various teams to enhance CRM processes and integrations.
Responsibilities:
- Support and manage the Salesforce CRM, performing fixes, enhancements, access management and integrations with other systems;
- Work with business areas to gather, analyze and detail requirements, understanding needs and translating functional requests into technical solutions;
- Lead solution implementation projects from planning through technical delivery, either via internal development or partner vendors;
- Develop and implement new solutions focused on process automation and continuous platform improvement;
- Design solutions and business architectures integrated with the Salesforce ecosystem;
- Act as a bridge between user teams, technical teams and external partners, ensuring proper understanding and execution of requirements;
- Map and monitor indicators and KPIs, ensuring that implemented solutions align with business needs;
- Conduct alignment, refinement and solution demonstration meetings for stakeholders;
- Ensure the application of CRM best practices, promoting scalability, governance and strategic alignment;
- Oversee projects and requests from briefing through post-Go Live, supporting analysis, validation and optimization of deliveries;
- Contribute to system integrations and the evolution of processes supported by Salesforce;
- Stay up to date on new features, trends and best practices of the Salesforce platform.
Requirements:
- Bachelor’s degree completed or in progress in Technology-related fields;
- Proven experience with Salesforce, especially Sales Cloud and/or Service Cloud;
- Experience gathering and analyzing requirements together with business areas;
- Experience working at the interface between business and technology;
- Proficiency in Flow Builder, Validation Rules (VRs) and process automation in Salesforce;
- Experience with system integrations and CRM-related business processes;
- Experience with agile methodologies, backlog management and prioritization of requests;
- Skill in creating and maintaining objects, page layouts, native reports and Salesforce configurations.
Benefits:
- Meal allowance / food voucher;
- Flexible schedules and work arrangements (for Remote positions);
- Transportation voucher (for Hybrid or On-site positions);
- Profit-sharing (PLR);
- Multi-benefits: flexible benefit via Flash Card to use as you prefer;
- Gympass / Wellhub;
- Psicologia Viva (online platform for consultations with psychologists and nutritionists);
- Health and Dental plan;
- Life insurance;
- Extended parental leave (up to 6 months for mothers and 20 days for fathers);
- Rede D'Or: support and important information for the health of mother and baby through a network of accredited nurses;
- Partnership with your regional SESC (varied programming in education, health, culture, leisure and assistance);
- Birthday Day Off (one day off to take on your birthday or during your birthday month);
- Platform with various courses to improve your knowledge (UCA);
- Language academy (AIA);
- Leadership development program;
- Mentoring for Women at Afya (MMA);
- Discount on undergraduate and graduate courses at Afya's educational units.
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