Senior Technical Writer
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Job Description
Senior Technical Writer at Salesforce, shaping customer understanding and adoption through high-quality content. Collaborating with product teams to design and deliver effective product documentation and guidance.
Responsibilities:
- Own and drive content for product areas or feature sets, from planning through delivery
- Design and deliver in-product guidance, help content, and learning experiences (including Trailhead)
- Create modular, reusable, and structured content that scales across surfaces
- Partner with Product, Engineering, and UX to ensure content is accurate and ready at launch
- Influence product and UX decisions through a strong customer perspective
- Identify gaps in the customer journey and proactively design content solutions
- Use data and feedback to improve content effectiveness and customer outcomes
- Work within evolving content systems, including a transition from DITA/XML to docs-as-code (Git + Markdown)
- Use AI tools to accelerate content creation and design content optimized for AI-driven experiences (search, assistants, and automation)
- Contribute to and help evolve team standards, processes, and content models
Requirements:
- 5-10 years of experience creating technical content for software products
- Proven ability to design content for end-to-end user journeys, not just individual topics
- Strong writing skills with the ability to make complex concepts clear and approachable
- Ability to quickly learn and explain complex technologies
- Experience working in structured authoring environments (DITA/XML preferred)
- Familiarity with source control systems (Git, Perforce, or similar)
- Openness to and interest in working with docs-as-code workflows (Git, Markdown)
- Experience using AI tools (e.g., LLMs) to improve content creation, editing, or scalability
- Ability to think in systems and create content that is reusable, structured, and adaptable across surfaces
- Experience working in Agile development environments
- Strong collaboration skills and ability to influence cross-functional teams
- High attention to detail and commitment to quality
- Experience working in docs-as-code environments using Git-based workflows and Markdown
- Experience designing content for in-product experiences or embedded help
- Familiarity with content systems that support personalization, dynamic delivery, or AI-assisted experiences
- Ability to read and understand code, and create simple code samples where needed
- Experience with Salesforce products or CRM platforms
- Familiarity with web technologies such as HTML/CSS or modern UI frameworks
Benefits:
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
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