Senior Website Project Manager
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Job Description
Senior Website Project Manager guiding Drupal and WordPress builds and support projects at Kanopi Studios, a digital agency. Leading clients, budgets, timelines, workflows, and distributed teams.
Responsibilities:
- Manage a portfolio of Drupal and/or WordPress build and support projects, including complex, high-visibility accounts
- Serve as primary client contact and trusted advisor
- Communicate client business needs to internal teams
- Identify opportunities for larger projects and initiatives
- Recommend website improvements
- Lead client meetings, feature demonstrations, updates, and next-step communications
- Build client relationships supporting renewals and account growth
- Lead onboarding, kickoff calls, and transitions between build and support
- Maintain organized and prioritized project backlogs
- Evaluate tasks and requests against project goals and scope
- Handle quick-win site configurations, content entry, and initial bug troubleshooting
- Collaborate with clients and internal teams to resolve blockers and anticipate needs
- Forecast and coordinate developers, UX/UI designers, and strategists
- Review completed designs, tickets, content, and development work for quality
- Monitor and forecast budgets and timelines
- Report project progress and hours used to clients and management
- Identify, mitigate, and escalate risks and urgent support issues
- Use Teamwork, Slack, Google Workspace, Zoom, and Claude
- Use AI to draft communications, summarize meetings, write tickets, and prepare status updates
- Participate in and lead meetings, standups, retrospectives, and process improvements
- Monitor workloads and support sustainable team pacing
- Build repeatable processes and mentor other project managers
Requirements:
- 5+ years of digital agency project management experience, including leading Drupal and/or WordPress projects
- Proven track record managing the full life cycle of web build projects and long-term client support engagements
- Fluency in agile workflows, ticketing systems, and client documentation
- Proficiency with AI tools like Claude
- Hands-on experience troubleshooting bugs, working with site configurations, and managing content in Drupal and/or WordPress
- Strong working knowledge of website performance, configuration, and development fundamentals
- Ability to balance scope, timelines, and budgets while maintaining quality and team morale
- Strong time management skills
- Experience forecasting and resourcing development project needs
- Ability to set priorities and communicate changes effectively
- Proactive, empathetic, and confident communication skills
- Experience managing multiple active projects
- Solution-oriented approach to risk mitigation, issue tracking, change management, and escalations
- Strong problem-solving skills, emotional intelligence, and initiative
- Experience mentoring or guiding project managers or team members
- Passion for Drupal, WordPress, and open source software
- Experience managing distributed project teams in a remote-first environment
- Availability during core Pacific Time Zone hours
- Legally authorized to work in the US or Canada
- No visa sponsorship available
Benefits:
- Comprehensive medical, dental and vision insurance coverage for US employees, covering up to 100% of the total cost of health benefits
- CAD Health and Dental coverage for employees and dependents
- Retirement matching program
- Paid time off
- Remote workspace stipend
- Inclusive and accessible recruitment process accommodations
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