Project Coordinator
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Job Description
Project Coordinator supporting service deployments through scheduling, technician assignments, reporting, and work orders. Ensuring customer commitments, documentation, invoices, and project closeout remain accurate.
Responsibilities:
- Support smaller-scale projects and defined workstreams within larger programs, with emphasis on IMAC activities, scheduling, reporting, documentation, work order administration, and execution support
- Support Project Managers with scheduling, budget tracking, administration, and coordination
- Interpret scope and pricing, build implementation plans, and coordinate schedules, work orders, technician assignments, and field pricing with Routing, Field Managers, Customer Care, and Dispatch
- Prepare technicians with required documentation, project guidance, and available parts
- Monitor daily execution, resolve carryovers, and maintain accurate schedules through completion
- Provide weekly internal and customer status reports, including communication and escalation requirements
- Validate technician documentation and project data for accuracy and customer compliance
- Process completed work orders
- Review invoices, maintain project metrics and revenue forecasts, and manage issues through resolution
- Maintain timely, professional communication with customers and internal stakeholders, responding to inquiries and escalating concerns appropriately
- Follow PMO standards, templates, documentation controls, and escalation paths
- Capture lessons learned, support process improvements, and build project management capability through coaching and progressively complex assignments
Requirements:
- High school diploma or equivalent and two or more years of experience in project coordination, field services, operations, deployment coordination, or a related environment
- Ability to manage multiple priorities, deadlines, dependencies, and detailed records with limited supervision
- Strong written and verbal communication skills, including a professional on-camera presence with customers and internal stakeholders
- Working knowledge of project schedules, status reporting, work order administration, risk and issue tracking, data analysis, and project closeout
- Professional judgment, accountability, resourcefulness, and a consistent focus on quality and customer commitments
- Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Teams, and SharePoint
- Ability to walk, sit, and stand for extended periods of time
- Must frequently lift and/or move up to 25 pounds
- Regularly use hands to feel, reach, and use a keyboard
- Vision correctible to 20/20
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