Senior Website Project Manager
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Job Description
Senior Website Project Manager leading Drupal and WordPress builds and support for Kanopi Studios, a distributed web design agency. Managing clients, budgets, timelines, resources, and delivery quality.
Responsibilities:
- Manage a portfolio of Drupal and/or WordPress build and support projects, including complex, high-visibility accounts
- Serve as the primary client contact and trusted advisor
- Translate client business needs into internal team requirements
- Lead client meetings, feature demonstrations, updates, and next-step communications
- Build client relationships supporting contract renewals and account growth
- Lead onboarding, kickoff calls, and transitions between build and support
- Curate and maintain prioritized project backlogs
- Evaluate tasks and client requests against project goals and scope
- Handle quick-win Drupal and/or WordPress configurations, content entry, and initial bug troubleshooting
- Collaborate with clients and cross-functional teams to resolve blockers and anticipate needs
- Forecast and coordinate developers, UX/UI designers, and strategists
- Review completed design, content, ticket, and development work for quality
- Monitor and forecast project budgets, timelines, hours, and progress
- Identify and mitigate risks, triage urgent requests, and manage escalations
- Use Teamwork, Slack, Google Workspace, Zoom, and Claude
- Participate in and lead meetings, standups, retrospectives, and process-improvement discussions
- Monitor workloads and promote sustainable team pacing
- Build repeatable processes and mentor other project managers
Requirements:
- 5+ years of digital agency project management experience, including leading Drupal and/or WordPress projects
- Proven track record managing the full life cycle of web build projects and long-term client support engagements
- Fluency in agile workflows, ticketing systems, and client documentation
- Proficiency with AI tools such as Claude
- Hands-on experience troubleshooting bugs, working with site configurations, and managing content in Drupal and/or WordPress
- Strong working knowledge of website performance, configuration, and development fundamentals
- Ability to balance scope, timelines, and budgets while maintaining quality and team morale
- Experience forecasting and resourcing development project needs
- Experience mentoring or guiding project managers or team members
- Experience managing distributed project teams in a remote-first environment
- Availability during core Pacific Time Zone hours
- Legally authorized to work in the US or Canada
- No visa sponsorship is available
Benefits:
- Comprehensive medical, dental and vision insurance coverage for US employees, covering up to 100% of the total cost of health benefits
- CAD Health and Dental coverage for Canadian employees, including the employee and dependents portion
- Retirement matching program
- Paid time off
- Remote workspace stipend
- Inclusive and accessible recruitment process accommodations
- Optional cover letter
- Human review and oversight in AI-assisted application assessment
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