Service Architect
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Job Description
Services Architect designing tailored service solutions for retail and restaurant customers. Leading the design of Break/Fix and Managed Services, encompassing various hardware and software solutions.
Responsibilities:
- Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multivendor support.
- Assess technical feasibility, cost elements, and profitability of proposed solutions to ensure alignment with NCR’s business objectives.
- Own the internal approval process for service proposals prior to customer submission.
- Drive the creation and negotiation of customer contracts through to signature.
- Collaborate with global teams and partners to build scalable, multi-region service models.
- Deliver compelling presentations and documentation that clearly articulate the business value of proposed services.
- Support the development of reusable assets including design templates, proposal documents, and pre-sales materials.
- Challenge commercial models to enhance competitiveness and customer value.
- Ensure timely delivery of comprehensive service design documentation.
Requirements:
- Minimum 5 years of customer-facing experience in service design, pre-sales, and contract negotiation.
- Understand and summarise the contents of a corporate P&L.
- Proven expertise in Break/Fix and Managed Services frameworks, with strong knowledge of ITIL principles (preferably ITIL4).
- Demonstrated success in designing global or multi-region service solutions.
- Experience working with partner ecosystems to deliver integrated service offerings.
- Strong commercial acumen with experience managing deals exceeding $1M USD.
- Excellent communication skills—able to convey complex technical concepts clearly and persuasively.
- Skilled in services cost modelling and developing innovative pricing strategies.
- Comfortable presenting solutions to senior stakeholders and customers.
- Fluent in English (written and spoken); additional languages are a plus.
Benefits:
- Offers of employment are conditional upon passage of screening criteria applicable to the job
- EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.
- All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
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