Service Desk – Support System Administrator
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Job Description
Service Desk Administrator supporting Playson’s internal IT operations in Ukraine. Managing employee access, workstations, equipment, cloud platforms, and infrastructure security.
Responsibilities:
- Provide IT support to employees, remotely and on-site
- Manage user accounts, permissions, and system access
- Handle IT onboarding and offboarding
- Prepare and configure employee workstations
- Manage IT equipment procurement, delivery, and inventory
- Troubleshoot hardware, software, and system issues
- Maintain IT documentation and asset records
- Support internal tools including Google Workspace, Atlassian, and GitHub
- Assist with cloud access management across AWS, GCP, and Azure
- Participate in IT infrastructure and security improvements
Requirements:
- 3+ years in IT support, Service Desk, or system administration
- Experience with access management, onboarding, and equipment provisioning
- Experience supporting macOS and Windows
- Understanding of network basics: DNS, DHCP, VPN, and TCP/IP
- Experience with ticketing systems
- Basic understanding of cloud platforms: AWS, Azure, and GCP
- Basic understanding of GitHub access management
- Experience maintaining documentation
- Ukrainian required
- Basic English required
- Experience with MDM solutions preferred
- Experience with VPN or LDAP preferred
- Administration experience in Atlassian, GitHub, or AWS preferred
- Interest or experience in security topics such as Zero Trust, access control, and endpoint security preferred
Benefits:
- Competitive Salary
- Quarterly Bonuses
- Unlimited Paid Time Off
- Unlimited Paid Sick Leave
- Remote & Flexible Working
- Private Medical Insurance
- Financial Support for Life Events
- Professional Development Budget
- International Exposure
- Regular Company Events
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