Service Sales Administrator – Coordinator
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Job Description
Service Sales Administrator providing essential administrative support to sales and service operations teams. Assisting with documentation, coordination, and order management within a fast-paced environment.
Responsibilities:
- Provide day-to-day administrative and coordination support to the Service Sales team.
- Prepare and issue smaller, low-value quotations in line with defined processes, templates, and approval limits.
- Support the coordination of service works with Operations, ensuring clear communication and alignment between sales and execution.
- Assist with the sales-to-operations handover process, including preparation of handover folders and job-opening documentation.
- Manage and maintain internal sales documentation, customer records, and order-related files.
- Support order handling activities, including order entry, internal approvals, and coordination with Finance, Supply Chain, and Operations.
- Assist with supplier and customer portal administration where required.
- Update and maintain CRM and sales tracking tools with accurate and timely information.
- Provide general day-to-day administrative assistance to the Service Sales team.
- Support reporting activities and preparation of sales and service-related data for management review.
- Ensure all activities are carried out in compliance with Hitachi Energy policies, quality standards, and health & safety requirements.
Requirements:
- Experience in a sales administration, sales coordination, or service support role.
- Strong organisational and administrative skills with a high level of accuracy and attention to detail.
- Experience working in a fast-paced, operational or service-based environment.
- Familiarity with ERP, CRM systems, and supplier/customer portals is an advantage.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
- Strong team player with a proactive and flexible mindset.
- Comfortable working in a fast-paced, dynamic service environment
- Effective communicator with the ability to coordinate across multiple internal stakeholders.
- Structured, reliable, and process-driven approach to work
- Customer- and service-oriented mindset with a strong sense of ownership.
Benefits:
- Competitive salary package
- Generous bonus scheme.
- 24 days holidays, plus bank holidays
- Excellent company pension and wide-ranging benefits schemes.
- Top quality H&S culture alongside comprehensive training and personal development programmes.
- Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.
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