ServiceNow Architect
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Job Description
ServiceNow Architect delivering secure enterprise ServiceNow solutions for federal government programs at Improvix Technologies. Leading integrations, custom applications, compliance, and Windows Server support.
Responsibilities:
- Architect and implement ServiceNow platform solutions across ITSM, ITOM, HAM, SAM, HR, SPM, GRC, Security/Vault, Automation Engine, and CMDB modules
- Design, develop, and deploy custom ServiceNow applications tailored to federal requirements
- Integrate AI-driven solutions into ServiceNow modules for automation, predictive analysis, and decision-making
- Develop and maintain integrations with enterprise systems using APIs, web services, and middleware technologies
- Oversee Windows Server implementation, upgrades, and integrations
- Lead workshops and technical discussions with stakeholders to define platform requirements
- Align ServiceNow solutions with organizational goals
- Collaborate with developers, administrators, and stakeholders to deliver optimized ServiceNow capabilities
- Ensure platform compliance with federal security and operational standards, including NIST and FISMA
- Provide technical mentorship to junior team members and ensure architecture and development best practices
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 7+ years of combined hands-on ServiceNow experience
- At least 2 years of ServiceNow Architect experience, including platform architecture and enterprise module implementation
- Proven expertise in deploying ITSM applications and experience in at least one other module: ITOM, HAM, SAM, SPM, HR, Security (Vault), GRC, Automation Engine, or CMDB
- Experience completing total release cycle management, including code reviews, environment management, update set deployment, security best practices, release documentation during Agile Sprint cycles, and dependency tracking
- 5+ years of experience as a ServiceNow developer
- Strong experience with ITSM Catalog and process flow automation, custom application development, cross-scope solutioning, portal development, JavaScript, ServiceNow scripting objects, and security controls
- Familiarity with federal standards and compliance frameworks, including NIST and FISMA
- Active Secret Clearance
- CSA (Certified System Administrator) certification
- CAD (Certified Application Developer) certification
- At least one CIS (Certified Implementation Specialist) certification
- Understanding of AI/ML technologies and their application within ServiceNow preferred
- Experience with REST/SOAP APIs, MID Server configuration, and Integration Hub preferred
- Familiarity with DevOps principles and integration into ServiceNow preferred
- U.S. citizenship may be required for certain positions
- Some roles may require the ability to obtain and maintain a U.S. government security clearance
Benefits:
- Competitive compensation and performance-based incentives
- 401(k) with company match
- Three weeks of paid annual leave that increases with tenure
- Comprehensive medical, dental, and vision insurance
- Life insurance and disability coverage
- Transit and commuting benefits
- Professional development and paid training opportunities
- Collaborative, mission-focused environment
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