ServiceNow CMDB Engineer
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Job Description
ServiceNow CMDB Engineer owning Discovery, Service Mapping, integrations, and CMDB data quality for secure federal technology programs. Remote within the U.S. with occasional Washington, DC support.
Responsibilities:
- Configure, run, and tune ServiceNow Discovery, including MID Servers, discovery schedules, credentials, probes, sensors, and patterns
- Build and maintain application service maps reflecting actual service relationships
- Troubleshoot discovery gaps and failures and expand coverage across on-premises and cloud infrastructure
- Maintain CI class structure, relationships, and attributes
- Configure identification and reconciliation rules, normalization, and de-duplication
- Build and monitor CMDB health dashboards for completeness, correctness, and compliance
- Drive remediation of CMDB data-quality issues
- Integrate hardware and software asset management with the CMDB
- Support asset lifecycle tracking from procurement through disposal
- Reconcile software licenses against discovered installation data
- Design and maintain CMDB integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP web services
- Maintain reliable data feeds from cloud and on-premises inventory systems
- Script transforms, business rules, and scheduled jobs
- Partner with architects, developers, and federal stakeholders on CMDB design
- Document class models, discovery configurations, integration designs, and data governance decisions
- Provide occasional onsite support in Washington, DC for planning sessions, network-restricted work, and stakeholder engagement
Requirements:
- 3+ years of hands-on ServiceNow experience, including 2+ years working directly on CMDB, Discovery, or configuration management
- Practical experience configuring and troubleshooting ServiceNow Discovery, including MID Servers, credentials, schedules, and patterns
- Working knowledge of CMDB structure: CI classes, relationships, identification and reconciliation rules, and data normalization
- Experience building or maintaining integrations that feed the CMDB using IntegrationHub, Service Graph Connectors, or REST/SOAP
- Scripting ability in ServiceNow, including JavaScript, Glide APIs, business rules, script includes, and transform maps
- Solid understanding of enterprise infrastructure, including servers, networking, virtualization, and cloud resources
- Clear written and verbal communication
- U.S. citizenship
- Active Top Secret clearance, or active Secret clearance with willingness to be sponsored for TS
- Availability for occasional onsite work in Washington, DC
- Ability to work East Coast business hours
- ServiceNow certifications such as CSA, CIS-Discovery, CIS-Service Mapping, CIS-Hardware or Software Asset Management, or CAD are bonus qualifications
- Experience aligning a CMDB to CSDM is a bonus qualification
- Hands-on hardware or software asset management is a bonus qualification
- Experience with ITOM Health, cloud discovery, federal or defense programs, and ITIL/ITSM practices are bonus qualifications
Benefits:
- Competitive compensation and performance-based incentives
- 401(k) with company match
- Three weeks of paid annual leave that increases with tenure
- Comprehensive medical, dental, and vision insurance
- Life insurance and disability coverage
- Transit and commuting benefits
- Professional development and paid training opportunities
- Fully remote within the U.S.; no expectation to relocate or report to an office
- Occasional travel for major planning events
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