ServiceNow Developer I
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Job Description
ServiceNow Developer I contributing to Pax8's AI journey and developing innovative ServiceNow solutions. Playing a role in improving operational efficiency and enhancing partner experiences.
Responsibilities:
- Design & Build Develop, configure and enhance ServiceNow solutions that power key business functions
- Build workflows, automations, and integrations that reduce manual effort and drive efficiency
- Deliver & Improve Contribute to sprint ceremonies, testing cycles, and releases
- Ensure all code is high quality, reviewed, and aligned with best practices
- Maintain & Support Keep ServiceNow systems running smoothly by monitoring performance and resolving issues
- Configure platform components including catalog items, business rules, notifications and reports
- Respond & Resolve Support escalations, troubleshoot incidents, and help maintain system continuity
- Collaborate with technical teams during critical incidents and recommend improvements
- Innovate with Automation & AI Experiment with automation tools and AI-driven capabilities
- Identify opportunities to streamline workflows and enhance operational processes
- Document & Share Create clear, structured documentation and knowledge base content
- Share insights and best practices to strengthen team collaboration
- Develop & Grow Continuously develop your skills across cloud, automation and security
- Support and collaborate with teammates while expanding your own expertise
Requirements:
- Demonstrated experience working with ServiceNow development, configuration, and platform maintenance
- Proven understanding of ServiceNow modules such as ITSM or related platform capabilities
- Strong knowledge of scripting and web technologies such as JavaScript, REST APIs, JSON, and modern frameworks
- Experience building workflows, automations, and integrations within enterprise systems
- Solid understanding of IT service management principles and frameworks
- Ability to troubleshoot complex issues with a structured and analytical approach
- A collaborative mindset with strong communication skills across technical and non-technical audiences
- Curiosity, initiative, and a passion for continuous learning in a fast-moving environment
Benefits:
- Comprehensive health, dental and vision insurance
- Retirement savings plan with company contribution
- Generous paid time off and paid holidays
- Paid volunteer time to support causes that matter to you
- Wellness programs and employee assistance support
- Learning and development investment in your growth
- Flexible working environment
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
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