ServiceNow System Administrator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ServiceNow Administrator supporting federal government digital transformation at NetImpact Strategies. Managing custom applications, integrations, production reliability, and enterprise IT solutions.
Responsibilities:
- Provide user support
- Troubleshoot difficult ServiceNow software problems, implement bug fixes, and perform root cause analysis
- Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions
- Ensure ongoing operations function as expected
- Design and develop ServiceNow solutions, including applications, forms, workflows, policies, actions, access controls, interfaces, and other configurations
- Create and maintain API and data integration processes between ServiceNow and other systems
- Investigate application behavior
- Generate operational reports and KPI analysis
- Prepare client-facing and internal technology deliverables
- Maintain production system reliability using change management processes
- Monitor application health, usage, and compliance
- Assist with version upgrades and patch installation
- Support enterprise business solutions and custom ServiceNow application capabilities
- Enhance the ServiceNow platform, implement new products, and develop custom solutions as part of a cross-functional team
- Provide strategic and tactical support across multiple projects while adapting to changing priorities
Requirements:
- Bachelor's degree in computer science, MIS, or a business-related discipline
- 4+ years of hands-on experience as a ServiceNow Administrator
- Experience supporting and troubleshooting custom ServiceNow applications in a production environment, including incident resolution and root cause analysis
- Experience with business rules, client scripts, UI policies, flows, workflows, and other application configurations
- Experience troubleshooting integrations, REST APIs, scheduled jobs, and data-related issues
- Understanding of ServiceNow security, including roles, ACLs, and user access
- Experience with update sets, release deployments, testing, and post-deployment validation
- Ability to manage incidents and service requests according to established SLAs
- Experience preparing and delivering monthly operational reports, including ticket volumes, SLA performance, outstanding issues, trends, and performance metrics
- Ability to work directly with customers to investigate issues, understand requirements, and communicate technical findings and resolutions
- Strong oral and written communication skills
- Experience developing solutions consistent with architectural standards and ServiceNow best practices
- ServiceNow Certified System Administrator
- Certified in Scaled Agile Framework (SAFe), or able to complete within 60 days of hire
- Experience with ITIL Service Management processes preferred
- ITIL Foundations certification preferred
- Must be eligible to meet government eligibility requirements, including public trust clearance
Benefits:
- Comprehensive medical, dental, and vision insurance starting the first of the month after joining
- 401(k) plan with immediately vested employer contributions; no matching required
- Generous paid time off (PTO)
- One additional day of paid wellness leave per calendar year
- Ten federal holidays
- Pet insurance
- Tuition reimbursement
- Internal training programs
- Company-sponsored industry certifications
- Team building activities
- Community volunteering
- Quarterly HQ days
- Wellness events
- Happy hours
- Family fun events
Similar Jobs
Contract IT Systems Administrator
Contract IT Systems Administrator securing QNAP and Dropbox media storage for a faith-focused organization. Managing backups, remote access, documentation, and ongoing infrastructure support.
Systems Administrator
Systems Administrator remotely troubleshooting and securing client IT environments for Thrive’s managed services platform. Handling escalations across Windows, networks, cloud, and endpoints.
IT Systems Administrator
IT Systems Administrator managing SpecterOps’ secure cloud and hybrid enterprise infrastructure. Administering identity, endpoints, Microsoft 365, security tools, automation, and incident response.
IT Systems Administrator – Windows, Microsoft Cloud
IT-Systemadministrator betreut Windows- und Microsoft-Cloud-Infrastrukturen bei PROMOS. Das Immobilien-Softwarehaus entwickelt digitale Lösungen für Wohnungs-, Bau- und Immobilienwirtschaft.
Systems Administrator – Enterprise Infrastructure
Systems Administrator maintaining Ferguson’s distributed cloud and hybrid enterprise infrastructure. Supporting reliability, security, disaster recovery, and complex production troubleshooting.
Procore System Administrator
Procore System Administrator optimizing project workflows, integrations, training, and security for Cumming Group’s construction consultancy operations. Remote-eligible for Texas residents.
System Administrator
System Administrator supporting Bridgeway’s healthcare benefits administration products, corporate systems, and customer hosting environments. Managing identity, endpoints, Linux, Windows, networking, Azure Virtual Desktop, and incident response.
Systems Administrator
Systems Administrator supporting enterprise Windows and Linux infrastructure remotely in the USA. Managing cloud systems, virtualization, patching, monitoring, troubleshooting, and recovery.
System Administrator
System Administrator supporting Bridgeway’s healthcare benefits administration products. Managing infrastructure, identity, endpoints, remote access, and incident response for employees and hosting customers.
Junior Systems Administrator
Junior Systems Administrator supporting a technology company’s internal IT operations. Managing endpoints, identity, infrastructure, application support, documentation, and automation.
Lead Finance Systems Administrator
Lead Finance Systems Administrator owning NetSuite, Coupa, Concur, and FloQast for CareDx’s precision medicine diagnostics business. Driving finance systems governance, integrations, SOX compliance, and operational improvements.
IT Systems Administrator
IT-Systemadministrator maintaining customer applications, servers, and infrastructure for German IT provider DATAGROUP. Supporting remote operations, system maintenance, updates, and service reliability.
Senior Cloud Systems Administrator, Public Trust
Senior Cloud Systems Administrator supporting AWS, Linux, and Drupal platforms for Main Digital’s digital transformation consultancy. Maintaining secure, scalable public-facing infrastructure serving millions of users.
Systems Administrator – Endpoint, Identity
Systems Administrator securing Microsoft endpoints and identity for a HIPAA-regulated caregiving company. Supporting remote employees, compliance, automation, and advanced desktop operations.
Systems Administrator – Endpoint, Identity
Systems Administrator securing Microsoft endpoints and identity for a HIPAA-regulated caregiving provider. Managing Intune, Entra ID, automation, compliance, and remote support.
Systems Administrator – Endpoint, Identity
Systems Administrator securing Microsoft endpoints and identities for a HIPAA-regulated caregiving company. Managing Intune, Entra ID, compliance, automation, and remote support.
Systems Administrator – Endpoint, Identity
Systems Administrator managing Microsoft 365, Intune, and identity platforms for HIPAA-regulated caregiving company. Securing remote Windows and macOS endpoints and supporting distributed employees.
Systems Administrator – Endpoint & Identity
Systems Administrator managing Microsoft 365, Intune, and Entra ID for a HIPAA-regulated caregiving company. Securing distributed Windows and macOS endpoints while supporting remote employees and audits.
Systems Administrator – Endpoint, Identity
Remote Systems Administrator managing Microsoft endpoints, Intune, Entra ID, and HIPAA security for a caregiving provider. Automating provisioning, access, compliance, and remote support.
Linux Administrator – m/f/d
Linux Administrator für Managed-WordPress-Hosting und Cloud-Infrastruktur bei WPspace. Automatisierung, Performanceoptimierung, Monitoring und gelegentlicher 3rd-Level-Kundensupport.