Services Engineer

Posted 46ds ago

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Job Description

Implementation Services Engineer at Netradyne providing project management and technical support for Driveri mobile system installations. Role involves customer training and collaboration with installation partners in transportation industry.

Responsibilities:

  • Train and assist customers (internal and external) with proper installation practices, including the use of all related products and services
  • Provide Project and Implementation Management Services for Mid-Market and Enterprise level Customer Implementations
  • Provide Train-the-Trainer Services
  • Provide Installation Services as required
  • Provide Technical Expertise for the Installation of 12v Netradyne Safety systems
  • Promote Best Practices and Standard Operating Procedures for vehicle specific installation services
  • Provide oversight for 3rd Party Installation Service Providers during assigned projects
  • Provide professional project management and sales support for assigned projects
  • Maintain professional customer service, frequent contact, and follow-up throughout the implementation
  • Contribute to the development of technical documentation, standard operating procedures, troubleshooting guides, and online support content related to vehicle-specific installation processes and procedures
  • Track and escalate all installation-related blockers to facilitate issue resolution

Requirements:

  • Proficient and Expert Knowledge of 12 & 24v vehicle systems
  • Improved Knowledge of Vehicle mounted Cameras, Monitors, Sensors
  • Detailed Vehicle Knowledge of Wiring and Installation Procedures
  • Impeccable Troubleshooting and Alternative Installation Service Management
  • Ability to provide Efficient and Creative Training and Implementation instruction
  • Deep knowledge of the transportation industry and in-cab product services
  • Vehicle Telematics (including RP12226, J1939 & OBDII)
  • Nice to Have:
  • PMP certification
  • Six Sigma (Yellow, Green, Black Belt) certification
  • Other industry certifications
  • Knowledge of NHTSA requirements

Benefits:

  • Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
  • Generous PTO and Sick Leave
  • 401(K) with generous company match
  • Disability, Life Insurance and Ancillary Benefits
  • And much more