Sessional Ombudsman, Banking and Finance
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Job Description
Sessional Ombudsman resolving complex banking and finance disputes for AFCA, Australia’s independent financial complaints authority. Delivering fair, objective decisions with flexible hybrid arrangements.
Responsibilities:
- Assist with complex and significant banking and finance disputes
- Apply legal expertise and sound judgement to analyse complex legal issues
- Work collaboratively with experienced Ombudsmen, lawyers, industry experts, and specialist resources
- Deliver independent, fair, and balanced decisions
- Help resolve matters affecting consumers, small businesses, and the financial services sector
- Serve as a Board-appointed Sessional Ombudsman for a three-year term on a per-engagement basis
Requirements:
- Accomplished senior lawyer, former Partner, barrister, executive legal leader, or banking and finance professional
- Deep banking and finance industry expertise
- Sound judgement and a strong track record of achievement
- Experience with banking regulation, Banking Codes of Practice, contract law, insolvency, securities, lending, and dispute resolution
- Ability to thrive in a flexible, per-engagement environment
- Ability to communicate with influence and empathy
- Ability to balance independence with collaboration
- Commitment to fair, objective outcomes
- Highest standards of integrity and impartiality
- Legal qualifications
- Substantial senior-level experience within banking and finance, a tribunal, regulator, external dispute resolution scheme, or related environment
Benefits:
- Flexible work options
- Thoughtful benefits
- Opportunities to deepen expertise
- Inclusive leadership and diverse, caring culture
- Fully remote work option
- Flexible working arrangements with two days a week in modern offices designed for collaboration and wellbeing
- Flexible public holidays
- Gender affirmation leave
- Women’s health leave
- Bonus paid time off over the end-of-year holiday period
- Gold AWEI Accreditation 2025 workplace inclusion
- Accredited Family Friendly Workplace
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