Sessional Ombudsman, Banking and Finance
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Job Description
Sessional Ombudsman resolving complex banking and finance disputes for AFCA, Australia’s independent not-for-profit complaints authority. Applying senior legal expertise to deliver fair, balanced decisions.
Responsibilities:
- Assist with complex and significant banking and finance disputes on a per-engagement basis
- Apply legal expertise, sound judgement and analysis of complex legal issues
- Work collaboratively with experienced Ombudsmen, lawyers and industry experts
- Deliver independent, fair and balanced decisions
- Contribute to outcomes impacting consumers, small businesses and the financial services sector
- Serve as a Board-appointed Ombudsman for a three-year term
Requirements:
- Legal qualifications
- Substantial senior-level experience within banking and finance, a tribunal, regulator, external dispute resolution scheme or a related environment
- Deep expertise in banking regulation, Banking Codes of Practice, contract law, insolvency, securities, lending and dispute resolution
- Sound judgement and a strong track record of achievement
- Ability to navigate complex legal and commercial issues with credibility, pragmatism and fairness
- Ability to communicate with influence and empathy
- Ability to balance independence with collaboration
- Commitment to fair, objective outcomes and the highest standards of integrity and impartiality
- Accomplished senior lawyer, former Partner, barrister, executive legal leader or banking and finance professional
Benefits:
- Flexible work options
- Thoughtful benefits
- Hybrid working with flexible arrangements
- Two days a week in modern offices designed for collaboration and wellbeing
- Flexible public holidays
- Gender affirmation leave
- Women’s health leave
- Bonus paid time off over the end-of-year holiday period
- Inclusive leadership and diverse, caring culture
- Opportunities to deepen expertise
- Accessibility support during the recruitment process
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