Sessional Ombudsman, Banking and Finance
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Job Description
Sessional Ombudsman resolving complex banking and finance disputes for Australia’s not-for-profit AFCA. Delivering independent, fair decisions with flexible, per-engagement work.
Responsibilities:
- Assist with complex and significant banking and finance disputes
- Apply specialist resources, research capability, and AFCA’s dispute resolution framework
- Collaborate with experienced Ombudsmen, lawyers, and industry experts
- Deliver independent, fair, and balanced decisions
- Analyse complex legal issues and apply sound judgement
- Contribute to outcomes impacting consumers, small businesses, and the financial services sector
- Serve as a Board-appointed Ombudsman for a three-year term on a per-engagement basis
Requirements:
- Accomplished senior lawyer, former Partner, barrister, executive legal leader, or banking and finance professional
- Deep banking and finance industry expertise
- Sound judgement and a strong track record of achievement
- Experience with banking regulation, Banking Codes of Practice, contract law, insolvency, securities, lending, and dispute resolution
- Legal qualifications
- Substantial senior-level experience within banking and finance, a tribunal, regulator, external dispute resolution scheme, or related environment
- Ability to navigate complex legal and commercial issues with credibility, pragmatism, and fairness
- Ability to communicate with influence and empathy
- Ability to balance independence with collaboration
- Commitment to fair, objective outcomes and high standards of integrity and impartiality
Benefits:
- Flexible work options
- Thoughtful benefits
- Opportunities to deepen expertise
- Inclusive leadership and a diverse, caring culture
- Hybrid working and flexible arrangements
- Flexible public holidays
- Gender affirmation leave
- Women’s health leave
- Bonus paid time off over the end-of-year holiday period
- Accredited Family Friendly Workplace supporting work-life balance and inclusivity
- Gold AWEI Accreditation 2025 for LGBTQ+ workplace inclusion
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