Sessional Ombudsman, Banking and Finance
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Job Description
Sessional Ombudsman resolving complex banking and finance disputes for AFCA, Australia’s independent not-for-profit complaints authority. Delivering fair, balanced decisions with legal and industry expertise.
Responsibilities:
- Assist with complex and significant banking and finance disputes on a per-engagement basis
- Apply legal expertise, sound judgement, and analysis of complex legal issues
- Work collaboratively with experienced Ombudsmen, lawyers, and industry experts
- Draw on specialist resources, research capability, and dispute resolution frameworks
- Deliver independent, fair, and balanced decisions
- Contribute to meaningful outcomes for consumers, small businesses, and the financial services sector
Requirements:
- Accomplished senior lawyer, former Partner, barrister, executive legal leader, or banking and finance professional
- Deep banking and finance industry expertise
- Sound judgement and a strong track record of achievement
- Experience with banking regulation, Banking Codes of Practice, contract law, insolvency, securities, lending, and dispute resolution
- Ability to navigate complex legal and commercial issues with credibility, pragmatism, and fairness
- Strong communication and influence skills, with empathy
- Ability to balance independence with collaboration
- Commitment to fair, objective outcomes and the highest standards of integrity and impartiality
- Legal qualifications
- Substantial senior-level experience within banking and finance, a tribunal, regulator, external dispute resolution scheme, or related environment
- Ability to work in a flexible, per-engagement environment
Benefits:
- Flexible work options
- Thoughtful benefits
- Opportunities to deepen expertise
- Hybrid working arrangements with two days a week in modern offices
- Flexible public holidays
- Gender affirmation leave
- Women’s health leave
- Bonus paid time off over the end-of-year holiday period
- Inclusive and family-friendly workplace support
- Accessibility support during the recruitment process
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