Site Reliability Engineer

Posted 3hrs ago

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Job Description

Site Reliability Engineer improving resilience, incident response, and observability for ElevenLabs’ global AI voice, creative, and developer platforms.

Responsibilities:

  • Set the reliability standard across ElevenLabs' platforms
  • Design and run disaster recovery programmes, setting recovery targets and testing them regularly
  • Define SLAs and SLOs with each product team
  • Build tooling to track SLAs and SLOs by product and customer
  • Own detection, response, and learning from incidents
  • Design alerting, incident processes, post-mortems, and on-call processes
  • Build AI-assisted investigation and auto-resolution, including agent-led diagnosis and automated remediation
  • Embed with product teams to shape resilient architecture and engineering practices at scale

Requirements:

  • Hands-on experience running production systems at scale as an SRE, infrastructure engineer, or similar
  • Track record of measurably improving reliability
  • Strong background in backend development
  • Experience solving reliability problems with code and automation
  • Experience owning incident response, on-call, and post-mortems
  • Experience driving fixes through to completion
  • Experience with observability and alerting
  • Experience defining and tracking SLOs or SLAs
  • Solid grounding in Kubernetes and cloud infrastructure
  • GCP and AWS preferred

Benefits:

  • Annual discretionary professional development stipend
  • Annual discretionary stipend for meeting colleagues
  • Annual company offsite
  • Monthly co-working stipend for employees not near a main hub
  • Option to work from company offices in London, New York, San Francisco, and Warsaw