Social Media Coordinator – Community & Support, SaaS
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Job Description
Engagement Specialist managing daily interactions on social media for a SaaS company. Ensuring help and positivity in every user interaction with brand tone adherence.
Responsibilities:
- Handle daily engagement across Facebook Groups, Skool, Slack, LinkedIn, X, Instagram, YouTube, Reddit, and Sprout Social
- Adapt your tone to fit each platform and audience—professional, casual, educational, or empathetic
- Respond clearly and route issues quickly to Support/Product teams as needed
- Moderate comment spaces to keep them clean and positive
- Tag and log sentiment and recurring themes
- Spot repeated user confusion and suggest improvements
- Support engagement in challenges and programs
- Track advocates and key relationships
- Post content across platforms using our social media management tool
Requirements:
- 4+ years of community or support experience (SaaS preferred)
- Experience with Sprout Social, Intercom, Slack, Skool, Facebook Groups, ClickUp, and AI tools
- Clear, warm, and human written communication with the ability to switch tone naturally
- Tech-savvy and comfortable with AI
- Proactive, hands-on attitude, ready to take initiative in a fast-paced environment
- Calm under pressure, able to de-escalate frustrated users gracefully
- Strong pattern recognition and risk communication skills
- Highly organized and detail-focused, especially in logging and routing
- Experience posting content using a social media management tool
Benefits:
- 15 Days Paid Time Off
- Christmas Day
- New Year's Day Paid Off
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