Virtual Assistant, Social Media Assistant – English, Mandarin
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Job Description
Virtual Assistant supporting immigration consultancy with administrative duties and social media management. Role requires Mandarin proficiency and offers flexible remote work hours.
Responsibilities:
- Assist immigration agents with form preparation and documentation
- Complete data entry and maintain accurate client records
- Organise and manage digital files and supporting documents
- Assist with document collection and administrative follow-up
- Support internal processes and workflow coordination
- Maintain confidentiality and accuracy when handling client information
- Manage and maintain social media accounts across multiple platforms
- Schedule and publish content including client success stories, updates, and announcements
- Assist with content planning and content calendar management
- Monitor messages, comments, and inbound enquiries
- Respond to basic enquiries and direct leads to appropriate team members
- Help maintain account access, passwords, and platform administration
- Support engagement across Facebook, LinkedIn, and Chinese social media platforms
- Assist with growing online visibility and audience engagement
- Ensure enquiries are responded to promptly and professionally
- Support the promotion of immigration success stories and educational content
- Maintain organised records and databases
- Support document management and workflow processes
- Assist with operational and administrative tasks as required
- Help improve efficiency across administrative and communication systems
Requirements:
- Strong administrative and organisational skills
- Excellent attention to detail and accuracy
- Experience managing social media accounts for a business or personal brand
- Strong written communication skills
- Ability to manage multiple tasks and priorities independently
- Comfortable working remotely and supporting a distributed team
- Language Requirements
- Mandarin speaking ability strongly preferred
- Vietnamese language skills highly regarded
- English communication skills required
- Experience communicating with multicultural client groups is advantageous
- Desirable
- Experience in immigration, education, legal, or professional services industries
- Experience using Chinese social media platforms
- Experience handling inbound enquiries and customer communications
- Familiarity with administrative forms and document processing
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