Software Implementation Project Manager
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Job Description
Software Implementation Project Manager at GE Vernova focusing on customer success post-sales. Involves strategic implementation and technical support with a digital focus.
Responsibilities:
- Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus
- Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline
- Contribute to the implementation of MES solutions utilizing the Software Suite
- Own technical deliverables during the entire lifecycle of the projects
- Engage throughout the full lifecycle of assigned projects
- Participate in decisions on architecture, design, and functionality
- Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments
- Make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process
- Responsible for go-live readiness and support as well as post-live checkups
- Work collaboratively with internal team members and clients to ensure customer satisfaction
- Direct people management responsibility including staffing and performance development
- Utilize in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy
- Act as a resource for colleagues with less experience
Requirements:
- Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience)
- This role requires advanced experience in the Services & Digital Implementation Services
- Experience with software implementation project and customer facing projects
- PM certification
- Time management system knowledge
- Advanced English knowledge
- Desirable Spanish knowledge
- Availability to travel (30% of the time in the month)
Benefits:
- Relocation Assistance Provided
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