Oracle CX Solution Architect, Service Cloud, Field Service Cloud
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Job Description
Senior Oracle CX Solution Architect leading the design and implementation of Oracle customer service platforms. Driving business process transformation and enterprise adoption across multiple geographies.
Responsibilities:
- Lead overall Oracle CX solution strategy and architecture
- Define future-state Customer Service and Field Service operating model
- Conduct executive workshops and CX transformation assessments
- Align business processes with Oracle CX capabilities and industry best practices
Requirements:
- 15+ years of overall Oracle CRM/CX consulting experience
- 8+ years of Oracle CX Cloud experience
- 5+ years of Oracle Field Service (OFS) Cloud experience
- At least 3 end-to-end Oracle CX Cloud implementations as Solution Architect
- Experience leading large-scale service transformation programs across multiple business units and geographies
- Deep hands-on experience in Oracle Fusion Service, Oracle Service Cloud, Oracle Field Service Cloud, Oracle CPQ, Oracle Sales, Commerce, Order Management, Oracle Digital Assistant, Oracle Knowledge Management, Oracle Customer Experience Platform, Oracle AI & Agentic Service capabilities
- Oracle Field Service Cloud Implementation Professional Certification
- Oracle Fusion Service Certification
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