Software Support Analyst – Student
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Job Description
Software Support Analyst providing high-quality technical support for Jenzabar products. Troubleshooting functional and system-level issues while collaborating with various teams.
Responsibilities:
- Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system‑level issues
- Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
- Prioritize multiple cases at once, balancing urgency, impact, and customer expectations
- Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
- Document findings, steps, and solutions concisely for customers and our internal knowledge base
- Act as a liaison between Support and Product Development, escalating with complete and accurate context
Requirements:
- Strong technical skills (SQL, logs, web troubleshooting, systems) OR direct experience with Jenzabar products
- Experience troubleshooting web applications or enterprise software
- Ability to write and interpret SQL queries
- Familiarity with relational databases, networks, Windows/Server environments, or application servers
- Experience with Jenzabar One (J1), JICS, or Jenzabar student‑focused modules (Registration, Advising, SIS, etc.)
- Strong functional understanding of Jenzabar products
- Clear, concise written and verbal communication
- Bachelor’s degree in Computer Systems or a related field preferred, or equivalent demonstrated experience.
Benefits:
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Paid Parental Leave
- Paid Holidays
- Short Term Disability
- Long Term Disability
- 401K
- Educational Assistance
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