Software Support Engineer
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Job Description
Software Support Engineer bridging senior customer support and engineering teams at ICANotes. Focus on troubleshooting web based software and contributing to bug fixes in behavioral health EHR.
Responsibilities:
- Work independently to determine efficient troubleshooting paths via data collection, analysis, and discussion w/ key stakeholders.
- Provide timely estimates and summaries of escalations and analysis to management, customer support, and engineering teams.
- Write targeted software defect fixes that may involve frontend (TypeScript/Angular), backend (NodeJS) or database (MySQL) code.
- Ability to troubleshoot issues in production environments with attention to data protection.
- Passionate about technology and bringing new technology or process ideas to the team.
- Is a multitasker with the ability to work efficiently and effectively within deadlines without compromising quality.
- Experience working with a startup or enjoy working in a startup like environment with ambiguity and speed.
Requirements:
- Strong written and verbal communication skills, especially when communicating complex technical or workflow concepts.
- Bachelor's Degree with a concentration in Computer Science or related is preferred.
- Experience writing web based software applications.
- Experience with relational databases.
- Knowledge of front-end development frameworks, like Angular or React.
- Basic understanding of micro-services and containerized deployments.
- Experience with a cloud provider: AWS, Azure, etc.
- Ability to investigate and analyze information/problems and to draw conclusions.
- Strong analytical and problem-solving skills.
- Preferred Skills: Healthcare software experience.
- Experience using AI/LLMs to assist in data analysis or software development.
- Experience with TypeScript, NestJS, RxJS, Nx, Kubernetes, Docker, or Terraform.
Benefits:
- Healthcare (medical, dental, vision) - company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
- Basic term and optional term life insurance
- Short-term disability (paid for by the company) and long-term disability
- 401(k) and employer-matched retirement plan
- Paid time off that includes 8 sick leave days per year (80 hour annual rollover), 6 personal days per year (rollover all), and 12 vacation days per year (rollover all)
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