Soporte Técnico, IT Junior
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Job Description
IT Junior Technician providing remote technical support for clients. Engaging in resolving software application incidents and interacting with end clients and internal teams.
Responsibilities:
- Resolver incidencias de primer nivel en aplicaciones de software.
- Asistir en accesos, autenticación y credenciales.
- Configurar perfiles, roles y permisos.
- Analizar y documentar errores, escalar tickets cuando sea necesario.
- Dar soporte en aplicaciones web (cloud) y desktop (legacy).
- Interactuar con clientes finales y equipos internos.
Requirements:
- 1–2 años de experiencia en soporte técnico de primer nivel para aplicaciones de software.
- Conocimientos básicos de API REST y SQL.
- Experiencia en Kubernetes, máquinas virtuales Linux y arquitectura web.
- Inglés técnico nivel B2 (para clientes y equipos internos).
- Experiencia con entornos Cloud (NP Cloud) y Desktop (NP Desktop).
- Conocimiento de procesos ITIL.
Benefits:
- Modalidad: 100% remoto.
- Oportunidad de crecer y volverte autónomo en la resolución del 80% de incidencias en los primeros 6 meses.
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