Spanish Bilingual Customer Service Specialist – 2nd Shift
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Spanish bilingual customer service specialist supporting HSN customers for QVC Group’s live social shopping business. Handling inbound calls, orders, refunds, payments, and product sales remotely.
Responsibilities:
- Answer inbound customer calls for HSN
- Assist Spanish- and English-speaking customers
- Problem-solve and de-escalate unique customer situations
- Promote products and improve sales while maintaining a high-paced call volume
- Handle a high volume of inbound customer inquiries
- Offer additional products during each customer interaction
- Personalize the experience for each caller
- Confirm refunds, take payments, place orders, and analyze account data
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule including weekends; schedules are not Monday–Friday
Requirements:
- Spanish and English speaking ability
- 12 months or more of customer service experience
- Ability to learn and work in a virtual environment
- Ability to communicate with a variety of styles
- Ability to navigate multiple systems and screens
- Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements
- Ability to troubleshoot own technical problems and partner with IT when needed
- Availability to work weekends, holidays, and additional hours
- Distraction-free work-from-home environment
- Residence in Virginia or an approved state
Benefits:
- $0.60 bilingual differential
- Additional shift differential and incentives where applicable
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Similar Jobs
Customer Service Representative
Remote Customer Service Representative supporting Globe Life insurance customers. Resolving inquiries across phone, email, and written correspondence while meeting quality and service metrics.
Licensed P&C Customer Service Rep
Remote licensed P&C representative supporting TEKsystems customers and agents with property-casualty policy and billing issues. Handling service requests and policy updates without sales.
Licensed P&C Customer Service Representative
Licensed P&C customer service representative handling policy and billing support for TEKsystems’ clients. Resolving service issues and completing licensed policy updates remotely, with no sales.
Customer Service Representative
EV Concierge Representative supporting electric-vehicle owners with product, charging, ordering, and service questions. Delivering phone, chat, and email assistance for TEKsystems’ clients.
Customer Service Specialist – 2nd Shift
HSN customer service specialist handling inbound calls, orders, refunds, and payments for QVC Group’s live shopping brands. Promoting products while delivering personalized customer support from home.
Customer Service Specialist, 2nd Shift
HSN customer service specialist handling high-volume inbound calls, orders, payments, and refunds. Promoting products while delivering personalized support from home for QVC Group’s social shopping brands.
Customer Service Specialist – 2nd Shift
Customer Service Specialist handling high-volume HSN customer calls from home. Resolving inquiries, processing orders and payments, and promoting QVC Group products.
Spanish Bilingual Customer Service Specialist – 2nd Shift
Spanish bilingual customer service specialist supporting HSN customers through inbound calls. Resolving inquiries, processing orders and payments, and promoting QVC Group products remotely.
Spanish Bilingual Customer Service Specialist – 2nd Shift
Spanish bilingual customer service specialist handling HSN customer calls, orders, payments, and refunds. Promoting products while working remotely from Florida for QVC Group.
Spanish Bilingual Customer Service Specialist – 2nd Shift
Remote Tennessee customer service specialist supporting HSN, a live social shopping retailer. Handling bilingual customer inquiries, orders, payments, refunds, and product recommendations.
Licensed P&C Customer Service Rep
Licensed P&C customer service representative handling policy and billing support for TEKsystems. Updating policies and assisting customers through inbound and outbound channels without sales.
Licensed P&C Customer Service Rep
Licensed P&C customer service representative handling policy, billing, and service inquiries for TEKsystems. Fully remote role with no sales responsibilities.
Licensed P&C Customer Service Representative
Licensed P&C customer service representative handling policy and billing support for TEKsystems. Updating policies and assisting customers through inbound and outbound channels without sales.
Licensed P&C Customer Service Representative
Licensed P&C customer service representative handling policy and billing support for TEKsystems. Resolving service issues and policy updates remotely with no sales responsibilities.
Senior Customer Service Representative
Remote customer service representative supporting Group Life & Disability claims for TEKsystems. Providing claim information, documenting activity, and assisting callers in a high-volume call center.
Bilingual Customer Service Representative
Bilingual Spanish representative handling healthcare and insurance customer calls and chats for TEKsystems. Assisting with accounts, eligibility, plan options, and enrollment support remotely.
Licensed P&C Customer Service Rep
Licensed P&C customer service representative handling policy, billing, and service inquiries for TEKsystems’ clients. Updating policies and documenting customer needs through inbound and outbound support.
Contact Center Customer Experience Specialist – Corporate Payment Services
Customer Experience Specialist supporting U.S. Bank’s Corporate and Government payment-service clients. Handling account verification, regulatory servicing, technical assistance, and escalated customer issues remotely.
Customer Support and Advice – Part-Time, 20–25 Hours per Week
Kundensupport für BootsschuleX, eine Online-Bootsschule für Sportbootführerscheine. Beratung und Betreuung von Interessenten und Schülern per E-Mail, Chat und Telefon.
Customer Service Representative – Medical Billing Call Center
Customer Service Representative handling patient billing inquiries and resolving issues. Supporting hospital revenue operations through timely follow-up and customer satisfaction.