Special Loans Administrator – HELOC

Posted 11hrs ago

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Job Description

Special Loans Administrator processing HELOC and mortgage loan requests for Dovenmuehle, a U.S. mortgage subservicing firm. Reviewing documents, reconciling funds, and coordinating investor approvals.

Responsibilities:

  • Handle all aspects of various loans to ensure timely processing in accordance with government and investor guidelines
  • Accurately and timely input and process various loans and loan products
  • Review and prepare documentation
  • Review loan documents and disclosures to evaluate borrower requests
  • Direct Proxy emails and incoming mail to the appropriate party
  • Verify and perform quality control on tasks and processing completed by colleagues
  • Prepare and distribute daily, weekly, and monthly internal reports
  • Correspond with homeowners, clients, and outside vendors via email, fax, JIRA Ticket, and phone
  • Maintain knowledge of current practices, procedures, and policies
  • Help maintain proper accounting of GL accounts
  • Participate in the department audit program
  • Review and respond to assigned processing email proxies
  • Correspond with parties regarding required documents and timeframes
  • Obtain and analyze security instruments, trust agreements, liens, financials, letters of administration, and other legal documentation
  • Review servicing, regulatory, and compliance guidelines to determine appropriate processing actions
  • Monitor and apply suspense funds
  • Reconcile funds
  • Correspond with investors/clients to determine new payment factors
  • Coordinate investor/client approvals for conversions, transfers, and modifications
  • Input and verify product changes in the MSP system
  • Perform other related duties as assigned

Requirements:

  • High School Diploma or equivalent
  • Experience working for either a Financial Institution, Bank or Mortgage company is a plus
  • Customer service experience, a plus
  • Experienced user of Microsoft Office (Excel, Word, and Outlook)
  • Strong communication, interpersonal, and organizational skills
  • High math aptitude
  • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
  • High reading comprehension
  • Strong analytical and critical thinking skills
  • Detail oriented
  • Some college experience is preferred
  • Mortgage originating or servicing experience is highly desired but not required
  • Must successfully complete annual regulatory compliance training
  • Must be able to communicate and exchange accurate information through multiple methods
  • May need to lift and/or move up to 25 lbs

Benefits:

  • Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more
  • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability
  • 401 (K) Plan with company match
  • Paid Vacation, Sick, Personal and Holidays
  • Quiet, designated work from home space may be used as an alternative to an on-site office setting
  • Reasonable accommodations for qualified disabilities