Special Loans Administrator – HELOC
Posted 11hrs ago
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Job Description
Special Loans Administrator processing HELOC and mortgage loan requests for Dovenmuehle, a U.S. mortgage subservicing firm. Reviewing documents, reconciling funds, and coordinating investor approvals.
Responsibilities:
- Handle all aspects of various loans to ensure timely processing in accordance with government and investor guidelines
- Accurately and timely input and process various loans and loan products
- Review and prepare documentation
- Review loan documents and disclosures to evaluate borrower requests
- Direct Proxy emails and incoming mail to the appropriate party
- Verify and perform quality control on tasks and processing completed by colleagues
- Prepare and distribute daily, weekly, and monthly internal reports
- Correspond with homeowners, clients, and outside vendors via email, fax, JIRA Ticket, and phone
- Maintain knowledge of current practices, procedures, and policies
- Help maintain proper accounting of GL accounts
- Participate in the department audit program
- Review and respond to assigned processing email proxies
- Correspond with parties regarding required documents and timeframes
- Obtain and analyze security instruments, trust agreements, liens, financials, letters of administration, and other legal documentation
- Review servicing, regulatory, and compliance guidelines to determine appropriate processing actions
- Monitor and apply suspense funds
- Reconcile funds
- Correspond with investors/clients to determine new payment factors
- Coordinate investor/client approvals for conversions, transfers, and modifications
- Input and verify product changes in the MSP system
- Perform other related duties as assigned
Requirements:
- High School Diploma or equivalent
- Experience working for either a Financial Institution, Bank or Mortgage company is a plus
- Customer service experience, a plus
- Experienced user of Microsoft Office (Excel, Word, and Outlook)
- Strong communication, interpersonal, and organizational skills
- High math aptitude
- Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
- High reading comprehension
- Strong analytical and critical thinking skills
- Detail oriented
- Some college experience is preferred
- Mortgage originating or servicing experience is highly desired but not required
- Must successfully complete annual regulatory compliance training
- Must be able to communicate and exchange accurate information through multiple methods
- May need to lift and/or move up to 25 lbs
Benefits:
- Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more
- Employer paid Life Insurance, Short Term Disability, and Long-Term Disability
- 401 (K) Plan with company match
- Paid Vacation, Sick, Personal and Holidays
- Quiet, designated work from home space may be used as an alternative to an on-site office setting
- Reasonable accommodations for qualified disabilities

















