Specialty Products Technician
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Job Description
Specialty Products Technician processing abuse, sanctions, credential, and social media screenings for Validity Screening Solutions. Reviewing documentation and supporting compliant client outcomes remotely.
Responsibilities:
- Process and review state abuse and neglect registry searches
- Process and review healthcare sanctions searches and complete monthly monitoring
- Complete credential verifications and document findings accurately
- Process social media screening requests and review results
- Review, organize, upload, and maintain required documentation
- Ensure screening results and supporting documentation meet federal, state, regulatory, and client-specific requirements
- Monitor assigned tasks and follow up on outstanding information
- Identify discrepancies, missing information, or potential issues and escalate them
- Maintain accurate notes, documentation, and status updates
- Respond to internal and external inquiries about specialty screening services
- Communicate with internal teams and external partners to resolve issues
- Support the Client Experience team with client questions and service concerns
- Document client interactions in the CRM
- Review ready-to-review tasks in the Document Management System
- Verify submitted documents for completeness, accuracy, and compliance
- Maintain records and complete tasks within established timelines
- Follow specialty screening procedures and requirements
- Participate in quality improvement efforts and communicate recurring issues to leadership
- Collaborate with Product Management, Client Experience, and other internal teams
- Maintain knowledge through company and industry-specific training
- Develop proficiency across assigned Specialty Products and serve as a resource for routine questions
- Complete administrative duties including data entry, basic reporting, answering phones, and filing
- Perform other duties as assigned
Requirements:
- Minimum of a high school diploma
- Two years of relevant experience in a client/customer service role
- Exemplary customer service skills with internal team members, clients, and vendors
- Concise and effective written and verbal communication skills
- Software savvy and technically adaptable
- Comfort with repetitive tasks and attention to detail in a high-volume, deadline-driven environment
- Ability to absorb procedures quickly
- Utmost level of professionalism
- Keen eye for innovation and efficiency
Benefits:
- Fully remote/work from home
- Flexible PTO
- Fun and challenging work environment
- 401K plus matching
- Comprehensive benefits plan
- Paid volunteer hours
- Training and professional development opportunities
- Equal Opportunity Employer supporting diverse cultures, perspectives, skills, and experiences
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