Staff Software Engineer – Ticketing Team Lead
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Job Description
Staff engineer leading PHP ticketing and storage integrations for Nucleus Security’s vulnerability management platform. Building agentic automation, REST API connectors, and reliable cybersecurity workflows.
Responsibilities:
- Develop and maintain integrations for exporting vulnerability and asset data to ticketing and storage platforms such as Jira, ServiceNow, Azure DevOps, and S3 buckets
- Build agentic tooling and automation for development, testing, validation, and CI/CD deployment
- Work with external REST APIs and webhooks to send, extract, normalize, and transform data into platform-ready formats
- Manage the full lifecycle of Nucleus vulnerabilities through external ticketing systems, synchronizing updates and changes between systems
- Lead the architecture and design of new connectors and improve the internal connector framework
- Collaborate with product, QA, support, and platform engineering to ensure integrations are stable, scalable, and supportable
- Maintain best practices for versioning, release cadence, and backwards compatibility
- Support QA and customer support teams in diagnosing and resolving connector-related issues
- Own reliability and observability in connector infrastructure, including logging, metrics, and error handling
- Lead major technical efforts, define best practices, and mentor other team members
Requirements:
- 5+ years of professional software engineering experience
- 2+ years of technical leadership experience
- 1+ years of agentic software experience
- Strong experience with PHP, including modern PHP practices, Composer, and PSR standards
- Deep understanding of REST APIs, including authentication, pagination, rate-limiting, data normalization, and token refreshing
- Experience writing testable code, creating unit and integration tests, and mocking external APIs
- Proven ability to lead technical efforts or projects from design through release
- Experience with version control systems, preferably Git, and CI/CD pipelines
- Comfortable working in Linux-based environments
- Strong debugging and problem-solving skills, especially with external systems and APIs
- Master's degree in computer science, cyber security, computer engineering, or similar preferred
- Experience presenting technical topics and mentoring Software Engineers
- Experience with the Zend Framework ecosystem, especially Laminas Framework
- Experience with security tools such as Tenable, Wiz, Qualys, or Rapid7
- Experience with ticketing solutions such as ServiceNow and Jira
- Familiarity with containerization tools such as Docker
- Experience with relational databases; SingleStore/MEMSQL is a bonus
- Experience with ExtJS or React
- Background following Agile/Scrum methodologies in a professional setting
- Experience maintaining applications on Linux platforms in cloud environments
Benefits:
- Flexible remote work arrangements
- Strong emphasis on work-life balance
- Work with a high-performing team that values creativity, autonomy, and innovation
- Collaborate on meaningful products that improve the security posture of major organizations
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