Strategy & Operations Manager
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Job Description
Strategy & Operations Manager building DoorDash’s account management and onboarding model for independent courier fleet partners. Scaling partner recruitment, performance, and logistics operations.
Responsibilities:
- Stand up the Account Management function for LCSP, including cadences, partner health, performance incentives, and a scaling playbook
- Own the strategy for onboarding partners, including sourcing, launching, and ramping partners at scale
- Oversee onboarding and sales in the near term and build the function over time
- Serve as the primary DoorDash counterpart for LCSP entrepreneurs after launch
- Partner with operators on performance, business health, and incentive outcomes
- Use DoorDash ecosystem knowledge to unblock partners, involving strategy and operations, product, support, and legal as needed
- Build scalable solutions with partners and leverage their expertise and feedback
- Report to the Senior Manager on the LCSP team in the Dasher & Logistics organization
Requirements:
- 5+ years of experience in high-growth environments such as tech, fintech, strategy & operations, consulting, or banking
- Experience managing business partners and their performance
- Ability to structure vague, undefined problems independently
- Ability to use data to make decisions
- Comfortable with SQL/Excel
- Curious and entrepreneurial approach
- Ability to balance high-level strategy with ground-level execution
- Ownership and accountability for outcomes
Benefits:
- Equity grant opportunities
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Premium healthcare
- Wellness expense reimbursement
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