Support Analyst, Junior
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Job Description
Support Analyst responsible for first-level contact and problem resolution for clients. Working in a modern and dynamic environment with Synvia's mission to improve lives.
Responsibilities:
- Provide first-level contact and convey resolutions to customer issues;
- Guide customers through the troubleshooting and resolution process;
- Track, route, and reroute issues to the appropriate resolution resources;
- Forward unresolved inquiries to the next level of support;
- Follow up with customers, provide feedback, and see issues through to resolution;
- Update customer records and produce activity reports;
- Ensure proper logging, documentation, and ticket closure.
Requirements:
- Experience in support roles.
- Experience in software development is a plus.
Benefits:
- Transportation voucher (Vale Transporte);
- Parking (subject to availability);
- Health insurance with no monthly premium for the employee, with copayments for exams and consultations;
- Dental plan with employee copayment;
- Life insurance at no cost to the employee;
- Flexible meal/food allowance;
- Pharmacy benefits program;
- Synvia Partnerships Club (educational institutions, language schools, leisure and cultural activities);
- SESC partnership;
- Physical wellness program - TotalPass;
- Day off – Health professional;
- Childcare assistance (per internal policy).
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