Customer Support Engineer I
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Job Description
Customer Support Engineer I providing first-line technical support for Superna software across enterprise storage environments. Collaborating with global teams to ensure customer satisfaction and problem resolution.
Responsibilities:
- Provide global, customer-facing support for Superna software through tickets and remote troubleshooting sessions.
- Diagnose, document, and resolve software or configuration issues following established procedures.
- Escalate complex issues appropriately while maintaining ownership of customer communication.
- Document solutions and contribute to the internal knowledge base.
- Participate in shift rotations and internal team training sessions.
Requirements:
- Hands-on experience with Dell EMC Isilon/PowerScale or PowerStore, including administration, configuration, and troubleshooting in production environments.
- Working knowledge of enterprise NAS concepts: SMB/CIFS, NFS, access zones, storage pools, and data protection policies.
- Foundational understanding of Linux, networking, and troubleshooting.
- Familiarity with DNS, Active Directory, NFS, and Windows systems.
- Strong written and verbal communication skills and attention to detail.
- Experience with OneFS architecture or distributed file system concepts (preferred).
- Familiarity with additional storage platforms such as Pure Storage, or VAST (preferred).
- Knowledge of database querying (SQL/PostgreSQL) (preferred).
- Experience in a customer-facing technical support or field engineering role (preferred).
Benefits:
- Flexible remote-first work environment with globally distributed teammates across Romania, India, and Canada.
- Opportunity to work with enterprise customers protecting critical data environments around the world.
- Collaborative, team-first culture where Support and Services work closely together to solve problems and help customers succeed.
- Exposure to modern enterprise technologies including Linux, networking, storage, cybersecurity, and cloud-adjacent environments.
- Fast-paced environment where curiosity, ownership, and continuous learning are highly valued.
- Work alongside experienced technical professionals who are invested in mentorship and knowledge sharing.
- B2B contract structure designed for professionals seeking flexibility while being part of a highly collaborative global organization.
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