Technical Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Engineer supporting customer experience for NetFoundry, a zero trust NAAS provider. Engaging in network operations and troubleshooting in a fully remote setup.
Responsibilities:
- Accountable for resolving service issues affecting customer experience
- Knowledge & working experience of WAN / LAN networking including software-defined networks and cloud networking in AWS/GCP/Azure
- Support, maintain & improve customer experience
- Resolve or escalate incidents/problems/SR per established procedures
- Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards
Requirements:
- A minimum of a bachelor’s Degree is required in Engineering/computer science
- Preferred 0-2 years experience performing various tasks in Network Operations and Troubleshooting
- 0-2 years experience in configuring/administrating software-defined networks, cloud networking, security products, cloud-native security solutions etc
- Clear understanding of SDN concepts, solution design, and deployment, troubleshooting
- Understanding and working knowledge of firewalls, ACLs, cloud network security in AWS/Azure/GCP, etc
- Working knowledge of AWS / Azure / GCP such as VMs, VPCs/ network gateways/ storage etc
- Ready to work in a 24/7/365 environment with rotational shifts (APAC, EMEA, US)
- Excellent communication skills, both written and verbal with excellent presentation skills.
- Candidates with Certifications in Azure/AWS/GCP or in SDN/Python/Ansible/Terraform are preferred.
- Knowledge of AI and prompts to work with AI tools such as Claude.
Benefits:
- Fully remote with flexible working hours
- Employer paid comprehensive health benefits (including parent cover) and expanded well-being benefits
- Employer-paid Life & AD&D
- Paid Holidays
- Unlimited PTO
- Technology Stipend
- Electronics Allowance
- SWAG Allowance
- Learning and Development Budget
Similar Jobs
Customer Support Engineer I
Customer Support Engineer I providing first-line technical support for Superna software across enterprise storage environments. Collaborating with global teams to ensure customer satisfaction and problem resolution.
Customer Technical Support Specialist
Customer Technical Support Specialist providing technical assistance for POS systems. Responsible for troubleshooting, customer satisfaction, and collaboration with internal teams.
Product Support Analyst
Product Support Analyst assisting Bullhorn customers with technical challenges and providing exceptional support. Responsible for troubleshooting and ensuring customer satisfaction through effective communication and problem resolution.
L1 Support Engineer
L1 Help Desk Technician providing first-line support for Microsoft 365 and IT user issues in a fast-paced MSP environment.
Global Support Analyst II
Global Support Analyst II collaborating across departments to improve hosted customer environments at Infios. Responsibilities include upgrades, problem management, and technical verifications.
Mid-Level Support Analyst
Mid-Level Support Analyst II diagnosing and resolving technical issues in production WMS environments at Infios. Collaborating with teams to ensure smooth operations and mentorship to junior staff.
Technical Support Engineer
Technical Support Engineer providing VoIP support and troubleshooting for US retail. Collaborating with internal teams to implement and support customer-facing solutions while managing multiple deployments.
Technical Support Representative
Technical Support Representative providing front-line technical and customer support for fiber internet services. Managing customer tickets and assisting with troubleshooting and service needs.
Program Manager – Technical Support, User Engagement
Program Manager overseeing technical support and user engagement for NIH Data Access Program. Collaborating with federal leadership and managing complex operational programs.
Software Support Analyst
Software Support Analyst role at Lap of Love, assisting users with practice management software and troubleshooting issues. Involves collaboration with internal teams and documentation creation.
Network Support Engineer
Network Support Engineer working with VyOS, developing and optimizing networking solutions. This role involves collaboration and oversight of networking features within a diverse environment.
Advanced Support Engineer
Advanced Support Engineer delivering technical support for US Federal customers, expanding knowledge in network security. Assisting with Fortinet products in a fast-paced remote environment.
Technical Support Lead – User Engagement
Data Linkage Technical Support & User Engagement Contract Lead overseeing user engagement and program activities for federal data initiatives. Collaborating with researchers, partners, and federal customers in a comprehensive support role.
Technical Analyst – MMIS, Medicaid Pharmacy
Advisor Technical Analyst utilizing SQL to enhance MMIS Medicaid Pharmacy systems. Supporting technical execution and data validation in a full-time remote role with Gainwell Technologies.
Technical Support Agent
Technical Support Agent handling customer tech support for Genfinity's wireless and Power Over Ethernet camera systems. Responsible for troubleshooting, system updates, and customer advocacy.
Internal Support Engineer
Internal Support Engineer responsible for managing technology platforms and supporting employee needs in investment firm. Collaborating with teams to improve efficiency and provide tech solutions.
Internal Support Engineer
Internal Support Engineer managing internal technology platforms and supporting employees' technical needs for investment firms. Working with vendors and applications to improve internal processes.
Technical Support, User Engagement Lead
Data Linkage Technical Support Lead overseeing user engagement and program operations. Collaborating with federal clients and technical teams for a large federal data access initiative.
Technical Support – User Engagement Project Manager
Technical Support & User Engagement Project Manager overseeing user support for federal health research projects. Responsible for project management, training, and stakeholder engagement.
Critical Systems Service Support Engineer
Critical Systems Service Support Engineer at Carrier, enhancing Aftermarket Services with advanced building automation solutions. Leading technical training and solving complex system problems for customer satisfaction.