Support Engineer, DICOM, HL7
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Job Description
Remote Support Engineer at Philips supporting customers across DACH and EU regions. Troubleshooting technical issues and enhancing customer experience in health technology solutions.
Responsibilities:
- Provide remote support for over 200 customers
- Troubleshoot and analyze software and hardware incidents
- Escalate critical or complex cases to senior experts when needed
- Maintain a high level of technical knowledge and grow expertise
- Contribute to knowledge base and share best practices with global support teams
- Ensure every customer interaction reflects Philips’ commitment to quality and care
Requirements:
- Fluent German (mandatory)
- Good English communication skills
- Experience in customer-facing technical support roles
- Degree in Computer Science or related technical field
- Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell)
- ITIL Foundation certification
- A collaborative, proactive, and customer-oriented mindset
Benefits:
- Health insurance
- Professional development opportunities
- Flexible working arrangements
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