Support Operations Representative
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Job Description
Support Operations Representative responsible for daily business operations in a remote role with Insurity, focusing on customer support and financial operations.
Responsibilities:
- Perform responsibility expectations with oversight and direction
- Develop, analyze, and document requirements, including business, functional and non-functional
- Complete assigned daily work tasks
- Research and clear exception items on internal and external programs
- Respond to emails and Team Salesforce tickets
- Produce and distribute reports and files
- Participate in projects, as needed
- Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
- Other duties as assigned
Requirements:
- Recommended minimum 2 years of experience in customer support or financial operations
- Proficient knowledge and experience with Microsoft Office, Financial Operations, salesforce etc.
- Perform the following skills at a proficient level:
- Active listening
- Analytical and critical thinking
- Self-starter and quick learner
- Detail oriented
- Ability to collaborate and work independently
- Written and oral English communication
- Time management including work planning, prioritization, and organization
- Sound judgement
- Ability to handle multiple priorities and/or tasks
- Flexible and adaptable
- Maintain confidentiality
- Work with other team members
Benefits:
- Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative
- Generous Time Off: Our leadership believes in taking the time you need when you need it.
- Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
- More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
- Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
- Real Career Growth Opportunities: We love to promote from within with over 25% of our open roles filled through internal applicants on average.
- Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
- Insurity Podcasts: Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole.
- Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
- Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.
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