Support Specialist
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Job Description
Support Specialist providing empathetic assistance to users of digital wellness products. Analyzing user feedback and optimizing support processes remotely.
Responsibilities:
- Емпатична та оперативна підтримка користувачам.
- Допомога у вирішенні запитів та проблем через чати та листи.
- Робота з відгуками в App Store та Google Play.
- Аналіз та оптимізація процесів в команді підтримки.
- Фіксація та передача багів відповідним командам.
- Підтримка актуальності зовнішньої бази знань.
Requirements:
- Від 2-х років досвіду роботи у сфері підтримки клієнтів.
- Вмієш працювати з тікетами та електронними листами.
- Володієш англійською на рівні Upper-Intermediate і вище.
- Умієш аналізувати складні ситуації, знаходити причини проблем і швидко пропонувати ефективні рішення.
- Знання SQL буде перевагою для аналізу запитів.
Benefits:
- Віддалена робота і гнучкий графік — працюй там, де тобі комфортно.
- 20 днів оплачуваної відпустки + безлімітні лікарняні.
- Компенсація техніки і домашніх смаколиків.
- Доступ до корпоративної бази знань, комʼюніті й навчання.
- Медстрахування (в Україні) і корпоративний лікар.
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