Customer Service Representative
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Job Description
Swiss German customer service specialist supporting Nestlé food customers remotely from Bosnia and Herzegovina. Handling inquiries as a coffee specialist after paid Sarajevo training.
Responsibilities:
- Serve as the first point of contact for Swiss premium customers in the food industry
- Provide customer support for a range of questions and concerns
- Support customers as a coffee specialist
- Work with a customer from the Nestlé Group
- Work full-time shifts between Monday–Friday, 08:00–18:00, and Saturday, 09:00–17:00
- Work from home in Bosnia and Herzegovina after completing the training
Requirements:
- Swiss German proficiency at C1 level or higher
- English proficiency at B1 level is an advantage
- Strong communication skills, reliability, and commitment
- Willingness to learn and ability to work in a team
- Computer skills
- Reliable internet connection for working from home: 10 Mbps download; 5 Mbps upload
- Antenna routers and 5G routers are not permitted
- Willingness to attend a paid four-week training program at our office in Sarajevo
Benefits:
- Permanent employment with a full-time contract (40 hours per week)
- Hot meal allowance (14.5 KM net per working day)
- Transport allowance (60 KM net)
- Full-time contract from the first day of training
- Paid four-week training at our Sarajevo office—accommodation, transportation, and all related costs covered by TP B&H
- Opportunity to earn additional monthly bonuses of up to 500 KM gross
- Additional paid work on public holidays or for voluntary overtime
- Part-time work available
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