Support Team Lead
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Job Description
Support Team Lead coordinating a team of engineers for application maintenance and reliability. Agile Lab transforms data management with a focus on performance-driven solutions.
Responsibilities:
- Coordinate team activities , priorities, and task ownership, ensuring effective delivery.
- Support troubleshooting, incident resolution, and escalations across microservices and distributed systems.
- Maintain and improve the reliability and performance of applications running on OpenShift.
- Contribute to monitoring, observability, alerting, and post-incident improvement actions.
- Identify opportunities to automate recurring activities and simplify operational processes.
- Work with customers and technical stakeholders to understand priorities and business impact.
- Promote accountability, collaboration, and engineering best practices within the team.
Requirements:
- At least 2 years of experience in SRE, Application Maintenance, production support, DevOps, or similar operational roles.
- Hands-on experience with OpenShift in production environments.
- Good knowledge of distributed systems, microservice architectures, and Kafka.
- Experience with monitoring, troubleshooting, and incident management practices.
- Hands-on experience with at least one observability tool , such as Grafana, Prometheus, OpenTelemetry, or a similar platform.
- Experience coordinating technical activities, operational initiatives, or small teams.
- Ability to manage priorities independently and drive activities to completion.
- Strong analytical, problem-solving, and communication skills.
- A proactive mindset focused on automation, reliability, and continuous improvement.
- Fluency in Italian and professional working proficiency in English.
Benefits:
- Care about Work & Flexibility
- Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;
- Real work-life balance;
- Flexible working hours so no time tracking, no badge: we trust people to manage their time and focus on outcomes;
- Agile Nomads Experience : opportunity to work for 2 weeks abroad.
- Care about Growth & Development
- Training budget: €1.000 per year and 12 hours per month fully dedicated to your learning and growth;
- Structured career path with clear expectations and salary for each level;
- Opportunity to attend international conferences, with additional support for travel and accommodation;
- Onboarding support during your first week;
- Dedicated coaching throughout your growth.
- Care about Well-being
- Stimulating environment focused on both professional and personal growth;
- Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo.
- Care about Benefits & Financial Support
- Meal vouchers;
- Health insurance;
- Referral bonus if you bring people as talented as you;
- Company prizes.
- Care about Family & Life
- Extended parental leave, including +15 days fully paid by the company;
- Paid leave for children’s illness and additional support beyond standard policies;
- Childcare support: vouchers for daycare and babysitting services;
- Inclusive policies supporting all types of families.
- Care about Perks & Tools
- Welcome pack with all the equipment you need to work;
- Corporate benefits portal with discounts on travel, fashion, technology and more.
- Care about Company & Culture
- Turnover rate: 8.29% (below the market average) , not by chance but thanks to clear career paths, ongoing feedback and real attention to people’s growth;
- Inclusive environment where you can truly be yourself, backed by our certifications in Gender Equality, Diversity & Inclusion and SA8000 , reflecting our commitment to ethical and responsible working conditions;
- Company rated 4.8/5 for employee satisfaction on Glassdoor;
- Certified Great Place to Work three times in a row.
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